Personal Manager

Della Resorts; Mumbai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Della Townships in Mumbai seeks a highly discreet Personal Manager to the CMD, overseeing calendars, travel, and daily Household coordination. This 5-Star hospitality role requires proactive anticipation of needs, meticulous attention to detail, and impeccable discretion across personal and professional matters.

The right candidate will manage complex schedules, coordinate with drivers, hotels, and service providers, and ensure a five-star experience for guests and the CMD.

Qualifications

• Candidate is exceptionally polished, discreet and highly attentive.
• Must anticipate CMD needs and protect time with discretion.
• Strong planning, organisation and time management in luxury settings.

Responsibilities

• Plan and manage the CMD's daily, weekly and long-term calendar.
• Prioritise meetings, calls and commitments based on business priorities.
• Ensure the CMD's schedule is realistic and well-sequenced.
• Build buffers between meetings and anticipate changes.
• Ensure CMD is briefed before important meetings.
• Coordinate movements across Mumbai and other locations.
• Anticipate CMD requirements and maintain mindfulness and situational awareness.
• Coordinate personal and professional requirements, travel, meals and errands.
• Ensure five-star hospitality for guests and manage meeting logistics.
• Coordinate domestic and international travel and accompanying the CMD when needed.
• Act as a communication bridge and ensure follow-up on instructions and commitments.
• Prepare for meetings with relevant information and stakeholders.
• Maintain confidentiality and ensure execution from instruction to completion.
• Remain calm and solution-oriented in high-pressure situations.

Skills

Polished professional

Discretion

Proactive

Attention to detail

Time management

Excellent communication

Stakeholder management

Luxury hospitality

Tools

Calendar management

Email/CRM

Productivity apps

Job description

Job Description | Personal Manager to CMD

PLEASE READ THE JOB DESCRIPTION CAREFULLY BEFORE APPLYING

Della Townships | Mumbai | 6 Days Working | Travel Required

Della Townships is looking for an exceptionally proactive, polished, discreet and highly attentive Personal Manager to the CMD. This is a high-trust position requiring an individual who understands the expectations of a senior business leader and can ensure that the CMD's professional and personal requirements are managed seamlessly, proactively and with complete discretion.

This is not a conventional PA/administrative role. We are looking for someone who can anticipate requirements rather than wait for instructions, understand the CMD's preferences and working style, protect his time, manage his priorities and ensure that every aspect of his day runs smoothly.

Key Responsibilities

1. CMD's Daily Schedule & Time Management

• Plan and manage the CMD's daily, weekly and long-term calendar.
• Prioritise meetings, appointments, calls and commitments based on business priorities.
• Ensure the CMD's schedule is realistic, well-sequenced and free from unnecessary gaps or conflicts.
• Build appropriate buffers between meetings and anticipate schedule changes.
• Ensure the CMD is fully briefed and prepared before important meetings and engagements.
• Coordinate movements, appointments and commitments across Mumbai and other locations.

2. Anticipating the CMD's Requirements

• Understand the CMD's working style, preferences and expectations.
• Anticipate requirements before they are communicated.
• Be attentive to small details that can significantly improve the CMD's experience and productivity.
• Maintain awareness of what needs to happen next and ensure it happens without repeated follow-ups.
• Demonstrate exceptional mindfulness, observation and situational awareness.

3. Personal & Professional Coordination

• Coordinate professional and personal requirements entrusted by the CMD.
• Manage appointments, personal commitments, travel arrangements, deliveries, reservations and other requirements as required.
• Ensure meals, refreshments, personal belongings and other day-to-day requirements are organised appropriately.
• Coordinate with household, hospitality, service providers, drivers, hotels, restaurants and other external stakeholders wherever required.
• Maintain complete discretion regarding all personal and professional matters.

4. Hospitality & Guest Management

• Ensure guests and visitors meeting the CMD receive a five-star hospitality experience.
• Coordinate meeting rooms, refreshments, seating, arrival/departure and other requirements.
• Understand the importance of etiquette, presentation and attention to detail when dealing with HNIs, business leaders, celebrities and other distinguished guests.
• Ensure every interaction reflects the standards expected of a luxury organisation.

5. Travel & Movement Management

• Coordinate domestic and international travel as required.
• Manage flights, hotels, ground transportation, itineraries and associated arrangements.
• Ensure all travel requirements are planned well in advance.
• Accompany the CMD during travel when required.
• Remain flexible to last-minute changes and evolving schedules.

6. Communication & Follow-Up

• Act as an effective communication bridge between the CMD and relevant internal/external stakeholders.
• Follow up on instructions and commitments given by the CMD.
• Maintain a clear tracker of important actions, deadlines and pending matters.
• Ensure commitments do not fall through the cracks.
• Escalate matters requiring the CMD's attention at the appropriate time.

7. Meeting & Executive Support

• Prepare the CMD for important meetings by ensuring all relevant information, documents and people are aligned.
• Coordinate with senior management and functional heads before and after meetings.
• Capture key actions and ensure timely follow-up.
• Maintain confidentiality around sensitive business discussions and decisions.

8. Seamless Execution

• Take complete ownership of assigned responsibilities from instruction to completion.
• Coordinate across multiple teams and external partners to ensure execution.
• Solve routine issues independently rather than unnecessarily escalating them.
• Remain calm, composed and solution-oriented in high-pressure situations.
• Ensure the CMD does not need to repeatedly follow up on tasks.

Ideal Candidate Profile

We are looking for someone who is:

• From a 5-Star Hotel / Luxury Hospitality / Premium Service / Luxury Real Estate background.
• Exceptionally polished, well-groomed and professionally presented.
• Highly proactive and anticipatory in approach.
• Extremely attentive to detail.
• Mindful, observant and discreet.
• Excellent at understanding people and their requirements.
• Strong in planning, organisation and time management.
• Comfortable working with a demanding and high-profile senior leader.
• Highly flexible and available as required by the role.
• Calm and composed under pressure.
• Excellent in verbal and written communication.
• Comfortable managing multiple priorities simultaneously.
• Technology savvy and proficient with calendars, communication tools and basic productivity applications.
• Someone who believes that "getting the job done" means getting it done completely, correctly and seamlessly.

Experience

Preferred: 512+ years of relevant experience.

Candidates with experience as Personal Manager, Personal Assistant, Executive Assistant, Guest Relations Manager, Butler, Concierge Manager, Executive Butler, Hospitality Manager or similar roles in a 5-star/luxury environment will be preferred.

Important Attributes

The successful candidate must be someone who:

Does not wait to be told what needs to be done.

Understands what the CMD may need before he asks for it.

Protects the CMD's time and attention.

Handles every requirement with discretion, urgency and ownership.

Makes the CMD's day easier, smoother and more productive.

Position Details

ParticularDetailsPositionPersonal Manager to CMDLocationMumbaiReporting ToCMD Mr. Jimmy MistryWorking Days6 Days Monday to Saturday

TravelExtensive travel may be required

Nature of RoleHigh-trust, hands-on & execution-oriented

CompensationBest-in-industry, commensurate with experience & capability