Associate

Wipro; Navi Mumbai; Sur place; INR 300 000 - 600 000; Plein temps

Résumé du poste

Wipro in Navi Mumbai is seeking candidates for an international voice process role. The position requires 1–3 years in BPO with UK/US exposure, a relevant bachelor's degree, and strong English communication skills. Candidates with IT backgrounds are not considered. Will involve rotational shifts and weekend coverage.

The role emphasizes delivering quality customer service via calls, emails, or chats, and handling inquiries promptly across industries such as airlines, banking, and healthcare.

Qualifications

• 1-3 years of experience in BPO/Call Centre with international exposure.
• Graduate degree from a recognized university (B.A in Any Specialization).
• B.B.A. / B.M.S. / MBA – Master’s Degree in Any Specialization.
• Excellent communication skills with good knowledge of English language.
• Candidates with IT Educational Background are not considered.

Responsabilités

• Provide exceptional customer service to clients through phone calls, emails, or chats.
• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
• Work on international voice process projects for various industries such as airlines, banking, healthcare, etc.
• Participate in blended processes where you will be required to work rotational shifts including weekends and holidays.
• Possess strong communication skills with excellent verbal and written English proficiency.

Connaissances

BPO/Call centre experience

International exposure

Excellent English communication

Formation

Bachelor's degree

BBA/MBA

Description du poste

Roles and Responsibilities

• Provide exceptional customer service to clients through phone calls, emails, or chats.


• Handle customer inquiries, resolve issues, and provide solutions in a timely manner.


• Work on international voice process projects for various industries such as airlines, banking, healthcare, etc.


• Participate in blended processes where you will be required to work rotational shifts including weekends and holidays.


• Possess strong communication skills with excellent verbal and written English proficiency.

Desired Candidate Profile

• 1-3 years of experience in BPO/Call Centre environment with international exposure (UK/US).


• Graduate degree from a recognized university (B.A - Bachelor of Arts in Any Specialization.


• B.B.A. / B.M.S. / MBA - Master's Degree in Any Specialization).


• Excellent communication skills with good knowledge of English language.


• Candidates with IT Educational Background are not considered.