Job Summary
We are looking for a Performance Marketing Manager to drive growth across our D2C website, E-commerce marketplaces and Quick Commerce platforms.
The candidate will be responsible for the complete digital performance funnel customer acquisition, tracking, conversion, remarketing, CRM, retention and revenue growth.
The ideal candidate should be highly data-driven and hands‑on with Shopify, Google Ads, Meta Ads, GA4, Google Tag Manager, marketplace advertising, CRM and customer analytics. The candidate should be comfortable managing multiple channels and optimizing performance based on ROAS, CAC, LTV, AOV, conversion rate and profitability.
Key Responsibilities
1. D2C & Performance Marketing
- Plan, execute and optimize campaigns across Google Ads, Meta Ads, Google Shopping, Performance Max, Display and remarketing.
- Drive customer acquisition and revenue while maintaining target CAC, ROAS and profitability.
- Develop audience segmentation, retargeting and lookalike strategies.
- Conduct A/B testing of creatives, audiences, offers and landing pages.
- Identify opportunities to improve website conversion rate and customer acquisition efficiency.
2. Shopify, Tracking & Analytics
- Manage performance tracking for the Shopify D2C website.
- Hands‑on understanding of GA4, Google Tag Manager, Meta Pixel and Conversion API.
- Ensure accurate tracking of the complete customer journey:
Traffic Product View Add to Cart Checkout Purchase Repeat Purchase.
- Track and analyze new vs. returning customers, CAC, conversion rate, AOV, revenue and LTV.
- Implement and maintain proper UTM structures.
- Identify tracking gaps and coordinate with technology/development teams for resolution.
- Build performance dashboards and actionable reports.
3. CRM & Customer Lifecycle
- Develop customer segmentation based on purchase behavior, frequency, value and engagement.
- Plan CRM campaigns through Email, WhatsApp, SMS and Push Notifications.
- Build customer journeys for:
- Welcome
- Abandoned Cart
- Abandoned Checkout
- First Purchase
- Repeat Purchase
- Cross‑sell / Upsell
- Win‑back / Reactivation
- Track CRM revenue, retention, repeat purchase rate and customer LTV.
- Develop strategies to improve customer retention and repeat purchases.
4. E-commerce Marketplace Marketing
Manage and optimize performance across:
- Amazon India
- Amazon Global
- Flipkart
- Flipkart Alpha / Marketplace
Key responsibilities:
- Manage marketplace advertising and sponsored campaigns.
- Monitor SKU‑level sales, advertising spend, ROAS, ACOS, TACOS and conversion.
- Optimize advertising budgets based on sales, margin and inventory.
- Support new product launches and promotional campaigns.
- Coordinate with catalogue/category teams to improve product visibility and conversion.
5. Quick Commerce
Manage performance and visibility across:
- Swiggy Instamart
- BigBasket
- Zepto
- Blinkit
- DMart
- Plan platform‑specific marketing and visibility campaigns.
- Track sales, impressions, clicks, conversion and marketing ROI.
- Analyze performance by platform, city, category and SKU.
- Identify opportunities to improve visibility and sales of key SKUs.
- Coordinate with platform teams for campaigns, promotions and visibility opportunities.
- Align marketing spends with inventory, pricing, margins and business targets.
6. Data, Reporting & Growth
- Prepare daily/weekly/monthly performance dashboards.
- Monitor Revenue, Marketing Spend, ROAS, CAC, CPA, CTR, CPC, CVR, AOV, LTV and Repeat Purchase Rate.
- Analyze channel and campaign performance and identify growth opportunities.
- Manage performance marketing budgets and optimize allocation across channels.
- Work closely with E-commerce, Category, Sales, CRM and Finance teams to drive profitable growth.
Candidate Profile
- 5–8 years of experience in Performance Marketing / Digital Marketing / Growth Marketing.
- Strong experience in D2C and E‑commerce.
- Hands‑on experience with Shopify, Google Ads, Meta Ads, GA4 and Google Tag Manager.
- Strong understanding of customer tracking, attribution and conversion funnels.
- Experience in CRM, customer segmentation and lifecycle marketing.
- Experience with Amazon, Flipkart and/or Quick Commerce platforms.
- Strong analytical skills with advanced Excel / Google Sheets knowledge.
- Ability to work with large datasets and convert data into actionable business insights.
- Strong commercial understanding of revenue, margins, CAC, ROAS and profitability.
Preferred Experience
Experience with CRM and marketing automation platforms such as Klaviyo, MoEngage, WebEngage, CleverTap or similar platforms will be an advantage.
Experience in FMCG, D2C, Consumer Goods, Lifestyle, Wellness or other high‑volume consumer categories is preferred.
Key Skills
Performance Marketing | Digital Marketing | Growth Marketing | D2C | Shopify | Google Ads | Meta Ads | Facebook Ads | Instagram Ads | Google Shopping | Performance Max | GA4 | Google Tag Manager | Meta Pixel | Conversion API | Conversion Tracking | CRM | Lifecycle Marketing | Customer Retention | Remarketing | Retargeting | CRO | Amazon India | Amazon Global | Amazon Ads | Flipkart | Flipkart Alpha | Quick Commerce | Blinkit | Zepto | Swiggy Instamart | BigBasket | DMart | Marketplace Marketing | E‑commerce Analytics | ROAS | CAC | LTV | AOV | ACOS | TACOS | Conversion Rate | Customer Segmentation | Marketing Automation | Excel | Google Sheets | Performance Reporting
Key Performance Indicators
- D2C revenue and growth
- Customer acquisition and CAC
- ROAS / Marketing ROI
- Website conversion rate
- Average Order Value
- Customer Lifetime Value
- Repeat purchase and retention
- CRM revenue contribution
- E‑commerce advertising efficiency
- Quick Commerce sales growth
- Overall marketing profitability