Performance Manager

Schach Engineers; Mumbai Suburban; Vor Ort; INR 800.000 - 1.200.000; Vollzeit

Zusammenfassung

Schach Engineers seeks a Performance Management System (PMS) Specialist with CRM integration expertise to design, implement, and continuously improve our PMS framework across HR, Operations, and IT. You will align KRA/KPI with business goals and integrate PMS with our CRM and internal systems.

You will configure PMS workflows, develop dashboards and scorecards, establish review cycles, train users, and provide ongoing support.

Aufgaben

• Design, configure, and customize PMS workflows and modules within the CRM system.
• Develop structured KRA and KPI frameworks aligned with departmental and organizational objectives.
• Create role-wise and department-wise performance measurement systems.
• Translate business objectives into measurable performance indicators and review mechanisms
• Integrate employee performance tracking with relevant CRM workflows and operational data.
• Collaborate with HR, Operations, IT, and functional heads to improve PMS processes
• Design Excel-based dashboards, trackers, scorecards, and performance reports where required.
• Develop CRM-native dashboards and reporting mechanisms for management visibility.
• Establish performance review cycles, monitoring systems, and reporting structures.
• Identify gaps in existing PMS processes and recommend improvements.
• Train managers and employees on the effective use of CRM-integrated PMS systems.
• Provide ongoing functional support, troubleshooting, and process improvements.
• Ensure accuracy, consistency, and compliance across performance-related data and workflows.

Jobbeschreibung

We are seeking a Performance Management System (PMS) Specialist CRM Integration strong expertise in CRM integration, performance management, KRA/KPI development, and workflow implementation. The ideal candidate will be responsible for designing, implementing, and continuously improving our performance management framework while integrating it effectively with our CRM and internal systems. This role will work closely with HR, Operations, Management, and IT teams to create a structured, measurable, and technology-driven performance management ecosystem

Role & responsibilities

• Design, configure, and customize PMS workflows and modules within the CRM system.
• Develop structured KRA and KPI frameworks aligned with departmental and organizational objectives.
• Create role-wise and department-wise performance measurement systems.
• Translate business objectives into measurable performance indicators and review mechanisms
• Integrate employee performance tracking with relevant CRM workflows and operational data.
• Collaborate with HR, Operations, IT, and functional heads to improve PMS processes
• Design Excel-based dashboards, trackers, scorecards, and performance reports where required.
• Develop CRM-native dashboards and reporting mechanisms for management visibility.
• Establish performance review cycles, monitoring systems, and reporting structures.
• Identify gaps in existing PMS processes and recommend improvements.
• Train managers and employees on the effective use of CRM-integrated PMS systems.
• Provide ongoing functional support, troubleshooting, and process improvements.
• Ensure accuracy, consistency, and compliance across performance-related data and workflows.