Performance Management Specialist

ElevenX Capital; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ElevenX Capital in Gurgaon, India, seeks an experienced HR professional to own and manage the end-to-end Performance Management System (PMS) cycle and related HR operations. You will partner with managers on evaluations, goal alignment and feedback, while handling employee grievances with discretion.

The role emphasizes engagement initiatives, accurate records, and process improvements across PMS and employee lifecycle activities, in a fast-growing tech environment.

Qualifications

• Minimum 5 years of experience in PMS, preferably within SaaS, IT, AI, or technology.
• Hands-on experience managing the end-to-end PMS cycle.
• Experience handling employee grievances with confidentiality and fairness.

Responsibilities

• Own and manage end-to-end PMS cycle, including goal setting and reviews.
• Partner with managers on evaluations, feedback and performance concerns.
• Manage day-to-day HR operations and employee lifecycle activities.
• Act as point of contact for employee grievances; coordinate resolution as needed.
• Plan and execute employee engagement initiatives and surveys to strengthen experience.
• Maintain confidential employee records, PMS docs, reports and dashboards.
• Ensure HR policies and processes are communicated and applied consistently.
• Identify process gaps and suggest improvements across PMS and HR operations.

Skills

Performance Management

HR Operations

Employee Engagement

Grievances Handling

Stakeholder Management

Communication

Job description

ElevenX Capital is a venture studio and venture capital fund that builds companies from the ground up. Founded in 2014 by serial entrepreneur Anjli Jain, ElevenX redefines the traditional venture capital model by combining ideas, capital and talent to create and scale companies across various sectors, including cybersecurity, artificial intelligence, and education and workforce management. The firm brings together experienced entrepreneurs and value creation specialists in marketing, sales, engineering, talent, legal and finance to support the development of new ventures from inception to scale. ElevenX has offices in Miami, Florida and Gurgaon, India.

About the Role

Shift: 04:00 PM - 01:00 AM IST

Own and manage the end-to-end PMS cycle, including goal setting, performance reviews, appraisals, calibration, feedback, and follow-up. Partner with managers and business leaders on performance evaluations, goal alignment, feedback, and performance-related concerns. Manage day-to-day HR operations and employee lifecycle activities, ensuring timely, accurate, and consistent execution of HR processes. Act as a point of contact for employee grievances; listen to concerns, investigate or coordinate resolution, and elevate sensitive matters appropriately. Plan and execute employee engagement initiatives, surveys, feedback activities, and action plans to strengthen employee experience. Maintain accurate and confidential employee records, PMS documentation, reports, and dashboards. Ensure HR policies and processes are communicated clearly and applied consistently. Identify process gaps and recommend improvements across PMS, HR operations, grievance handling, and engagement.

Responsibilities

• Own and manage the end-to-end PMS cycle, including goal setting, performance reviews, appraisals, calibration, feedback, and follow-up.
• Partner with managers and business leaders on performance evaluations, goal alignment, feedback, and performance-related concerns.
• Manage day-to-day HR operations and employee lifecycle activities, ensuring timely, accurate, and consistent execution of HR processes.
• Act as a point of contact for employee grievances; listen to concerns, investigate or coordinate resolution, and elevate sensitive matters appropriately.
• Plan and execute employee engagement initiatives, surveys, feedback activities, and action plans to strengthen employee experience.
• Maintain accurate and confidential employee records, PMS documentation, reports, and dashboards.
• Ensure HR policies and processes are communicated clearly and applied consistently.
• Identify process gaps and recommend improvements across PMS, HR operations, grievance handling, and engagement.

Qualifications

• Minimum 5 years of experience in PMS, preferably within SaaS, IT, AI, or the broader technology industry.

Required Skills

• Minimum 5+ years of experience in Performance Management Systems (PMS) and HR Operations.
• Hands‑on experience managing the end-to-end PMS cycle, including goal setting, performance reviews, appraisals, calibration, and feedback.
• Experience handling employee grievances, resolving workplace concerns, and maintaining confidentiality and fairness.
• Experience planning and driving employee engagement initiatives and improving employee experience.
• Strong understanding of HR operations, employee lifecycle processes, HR policies, documentation, and process compliance.
• Experience in the Technology industry, preferably SaaS, IT, or AI, is preferred.
• Ability to work independently with minimal supervision, with strong communication, problem-solving, and stakeholder management skills