Patient Support Executive

Bodemmagari Venkata Deeparani; Hyderabad; On-site; INR 223,000 - 558,000; Full time

Job summary

Sai Deepa Hospitals in Chandanagar, Hyderabad, Telangana is seeking a Patient Support Executive to join our hospital team. You will handle patient calls, coordinate appointments, and ensure a smooth patient experience from enquiry to scheduling.

The role requires at least 2 years in a hospital/healthcare setting, 12th Pass, and strong communication in Telugu, Hindi, and English. Work from office with a monthly salary up to 50,000 INR.

Qualifications

• Minimum 2 years of experience in a hospital or healthcare organization is mandatory.
• Experience in patient support, hospital calling, appointment booking, front office, or healthcare customer service is preferred.
• Minimum educational qualification: 12th Pass.
• Good communication and interpersonal skills.
• Telugu, Hindi, and English language proficiency preferred.
• Comfortable handling a high volume of calls and patient enquiries.
• Basic computer skills and familiarity with maintaining records.
• Ability to coordinate effectively with patients and hospital teams.

Responsibilities

• Handle incoming and outgoing calls from patients and attendants.
• Assist with appointment booking, confirmation, rescheduling, and follow-ups.
• Provide accurate information about doctors, specialties, consultation timings, and hospital services.
• Understand patient requirements and guide them to the appropriate doctor or department.
• Follow up on patient enquiries and pending appointments.
• Coordinate with doctors, reception staff, and other hospital departments.
• Maintain accurate records of patient calls, enquiries, and appointments.
• Address patient concerns politely and professionally.
• Support the hospital team in improving appointment conversions and patient coordination.
• Maintain patient confidentiality and follow hospital communication protocols.

Skills

Patient support

Hospital calling

Appointment booking

Front office

Healthcare customer service

Communication skills

Multilingual (Telugu/Hindi/English)

Education

12th Pass

Job description

Hiring: Patient Support Executive Hospital

Company: Sai Deepa Hospitals Location: Chandanagar, Hyderabad, Telangana Employment Type: Full-Time, Permanent Work Mode: Work from Office Salary: 20,000–50,000 per month, based on experience and skills Minimum Experience: 2 years in a hospital or healthcare organization Minimum Qualification: 12th Pass

Job Description

Sai Deepa Hospitals is looking for a patient-focused and professional Patient Support Executive to join our growing hospital team in Chandanagar, Hyderabad.

The ideal candidate should have prior experience in hospital calling, patient coordination, appointment booking, front office operations, or healthcare customer support. The candidate will be responsible for managing patient enquiries, coordinating appointments, and ensuring a smooth and positive patient experience.

Key Responsibilities

• Handle incoming and outgoing calls from patients and attendants.
• Assist with appointment booking, confirmation, rescheduling, and follow-ups.
• Provide accurate information about doctors, specialties, consultation timings, and hospital services.
• Understand patient requirements and guide them to the appropriate doctor or department.
• Follow up on patient enquiries and pending appointments.
• Coordinate with doctors, reception staff, and other hospital departments.
• Maintain accurate records of patient calls, enquiries, and appointments.
• Address patient concerns politely and professionally.
• Support the hospital team in improving appointment conversions and patient coordination.
• Maintain patient confidentiality and follow hospital communication protocols.

Required Skills & Qualifications

• Minimum 2 years of experience in a hospital or healthcare organization is mandatory.
• Experience in patient support, hospital calling, appointment booking, front office, or healthcare customer service is preferred.
• Minimum educational qualification: 12th Pass.
• Good communication and interpersonal skills.
• Telugu, Hindi, and English language proficiency preferred.
• Comfortable handling a high volume of calls and patient enquiries.
• Patient, empathetic, organized, and professional approach.
• Basic computer skills and familiarity with maintaining records.
• Ability to coordinate effectively with patients and hospital teams.

Preferred Candidate Profile

Candidates who have previously worked in a hospital, multispecialty clinic, healthcare call centre, patient relations team, or appointment coordination role will be preferred.

We are looking for someone who can communicate confidently, handle patient enquiries responsibly, and contribute to an excellent patient experience.

About Sai Deepa Hospitals

Sai Deepa Hospitals is a multispecialty hospital located in Chandanagar, Hyderabad, providing healthcare services across multiple medical specialties. Our team is committed to delivering quality medical care through experienced doctors, supportive staff, modern facilities, and a patient-focused approach.

We strive to make every patient's hospital experience comfortable, transparent, and professional—from appointment booking and consultation to treatment and follow-up care.

Job Details

Role: Patient Support Executive Industry: Medical Services / Hospital Department: Customer Support / Patient Relations / Hospital Operations Role Category: Customer Success, Service & Operations Employment Type: Full-Time, Permanent Education: 12th Pass or equivalent; graduation not mandatory Experience: Minimum 2 years in a hospital or healthcare organization Salary: 20,000–50,000 per month, depending on experience and skills Work Location: Sai Deepa Hospitals, Chandanagar, Hyderabad, Telangana – 500050