Healthcare Support Consultant

HomeBridge to Health; Bengaluru; Vor Ort; INR 250.000 - 400.000; Vollzeit

Zusammenfassung

HomeBridge to Health seeks a Healthcare Support Consultant to bridge patients and medical professionals via seamless virtual healthcare support. You will handle queries, coordinate remote consultations and ensure timely, patient-centered interactions.

The role requires 0–2 years of experience, fluency in English, Kannada and Hindi, and willingness to work 24/7 rotational shifts. Strong computer literacy and proactive teamwork are essential for success.

Qualifikationen

• Undergraduate degree in Life Sciences or related field.
• 0–2 years experience; freshers welcome.
• Fluency in English, Kannada and Hindi mandatory.
• Good computer literacy and typing speed.
• Willingness to work rotational shifts, including nights, weekends and public holidays.
• Proactive, empathetic team player with a genuine interest in patient care.

Aufgaben

• Respond promptly to patient queries via phone and other communication platforms.
• Assist doctors and medical staff with appointment scheduling, follow-ups and coordination.
• Maintain and manage patient records with strict adherence to confidentiality standards.
• Support virtual consultations and remote patient monitoring services.
• Work across multiple platforms including CRM, EMR and cloud-based telephony systems.
• Communicate clearly, empathetically and professionally with patients and internal teams.
• Adapt quickly to new tools, software and workflows as the organization evolves.

Kenntnisse

Customer communication

Empathy

Typing speed

Computer literacy

Ausbildung

Undergraduate degree in Life Sciences or related field

Tools

CRM

EMR

Cloud-based telephony

Jobbeschreibung

Job Title: Healthcare Support Consultant

Employment Type: Full Time, Permanent
Location:Banglore
Shift: 24/7 rotational shifts (includes Sundays and public holidays; compensatory off provided)
Experience: 0-2 years (freshers welcome)
Industry: Medical Services / Hospital
Department: Healthcare & Life Sciences
Role Category: Healthcare Support Staff

Role & responsibilities

We are looking for a compassionate and tech-savvy Healthcare Support Consultant to bridge the gap between patients and medical professionals. You will deliver seamless virtual healthcare support, from handling patient queries to coordinating remote consultations, ensuring every interaction is timely, professional and patient-centered.

• Respond promptly to patient queries via phone and other communication platforms
• Assist doctors and medical staff with appointment scheduling, follow-ups and coordination
• Maintain and manage patient records with strict adherence to confidentiality standards
• Support virtual consultations and remote patient monitoring services
• Work across multiple platforms including CRM, EMR and cloud-based telephony systems
• Communicate clearly, empathetically and professionally with patients and internal teams
• Adapt quickly to new tools, software and workflows as the organization evolves

Preferred candidate profile

• Minimum undergraduate degree in Life Sciences or a related field
• 0-2 years of experience; freshers are welcome to apply
• Fluency in English, Kannada and Hindi is mandatory; additional languages are a plus
• Good computer literacy and typing speed
• Willingness to work rotational shifts, including nights, weekends and public holidays
• Proactive, empathetic team player with a genuine interest in patient care.