Patient Services Back Office Associate

MediSolution; India; Remote; INR 300,000 - 450,000; Full time

Job summary

Harris is hiring for a Patient Services/Billing Specialist to resolve patient and provider billing inquiries and support billing operations. The role involves auditing balances, updating demographics, rebilling claims, generating statements, processing payments, and monitoring reporting while upholding HIPAA guidelines.

The position emphasizes teamwork, reliability, punctuality, and alignment with company policies.

Qualifications

• Minimum Qualifications: mixture of work experience and education; Additional Qualifications may be nice to have.
• Soft skills: teamwork, reliability, punctuality, ability to follow HIPAA guidelines.

Responsibilities

• Resolve patient and provider billing inquiries related to services provided.
• Audit patient balances and escalate accounts needing adjustments.
• Update patient demographics including addresses, phone numbers, insurance information.
• Rebill claims when necessary during collections reviews.
• Generate and print patient statements and monitor printing process.

Job description

Primary Functions:

• 1. Resolve patient and provider billing inquiries as they relate to services provided.
• 2. Audit patient balances and elevate patient accounts that need to be adjusted (following the customer account specifics for adjustments).
• 3. Update patient demographics (to include new home/billing address, telephone number, insurance information)
• 4. Rebill claims as necessary when reviewing collection accounts.
• 5. Generate and print patient statements and monitor printing process to ensure completion.
• 6. Process payments in Client payment portals.
• 7. Review and work bad address/return mail reports and update patient demographic information accordingly.
• 8. Review collection report, generate collection progression letters (following the customer account specifics for collections process).
• 9. Prepare accounts for collection agency distribution (following the customer account specifics for collections process).
• 10. Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• 11. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.
• 12. Team player being supportive of Department and Company goals and policies.
• 13. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.
• 14. Other related duties may be assigned.
• 15. Escalate issues to Patient Services Manager or Director

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background. They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have) along with soft skills (competencies) needed for the role: At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award‑winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long‑term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and—most importantly—a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Harris is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail].

Accommodation requests may be made at any time.

This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws

Our commitment to fair and equitable hiring.

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.