Lead - Shared Services

MediSolution; Mumbai; Hybrid; INR 2,100,000 - 4,200,000; Full time

Benefits offered by this job

Health Insurance

Holidays

Learning & Development

Global Exposure

Inclusive Culture

Job summary

Harris Computer’s India HR Lead role oversees HR Shared Services and India HR operations, ensuring high-quality employee experiences across benefits, policies, onboarding, and payroll. The position combines regional ownership and strategic collaboration within a global HR organization, with a strong emphasis on automation, governance, and vendor management.

Based in Mumbai with hybrid work, the role requires 15+ years in HR and deep expertise in service delivery, SLAs, and change management.

Qualifications

• 15+ years of HR experience with strong experience in HR Shared Services / HR Operations / HR Service Delivery.
• Proven experience leading HR Operations/Shared Services teams in global or multi-country environments.
• Strong experience in SLA/KPI management, service delivery, process improvement and automation.

Responsibilities

• Lead HR Shared Services across regions with focus on consistency and local compliance.
• Ensure SLAs and service levels are met; monitor case volumes and response times.
• Own onboarding/offboarding processes and payroll administration for India.
• Manage HR policies for India and drive governance, updates, and improvements.
• Oversee vendor management, payroll vendor relationships, and annual renewals.
• Lead due diligence for acquisitions and post-acquisition integration in India.
• Drive automation and adoption of AI tools within HR Shared Services.

Skills

HR Shared Services

SLA/KPI Management

Vendor Management

HRIS / HR Tech

Data Analytics

Change Management

Tools

HRIS

Job description

Harris Computer, a division of Constellation Software Inc., builds and supports mission‑critical software solutions for the public sector, healthcare, utilities, and private enterprises. With over 12,000 employees and 100,000+ customers across 200 countries, Harris continues to grow through innovation, collaboration, and operational excellence. As part of Harris India, you’ll experience a culture rooted in respect, integrity, accountability, and continuous learning – where people are empowered to make decisions, drive impact, and grow their careers across a global network.

Job Summary

The HR Lead is responsible for leading and continuously improving the HR Shared Services function across multiple countries, while also holding direct operational and people management responsibility for HRBP & Shared Services in India. This role ensures a consistent, high-quality employee experience by overseeing employee inquiries related to benefits, policies, programs, time off, onboarding, offboarding, and payroll administration. The position combines professional leadership (non‑direct line) & regional operational ownership (Direct report), and strategic collaboration within a global HR organization.

Work Location

Work Location: Mumbai, India

Work Mode

Work Mode: In Office/Hybrid

Work Hours

Work Hours: 12 to 9pm IST

Key Responsibilities

HR Shared Services

• Foster collaboration and knowledge sharing across regions, promoting consistency while respecting local requirements.
• Ensure service levels and SLAs are consistently met across all regions.
• Monitor case volumes, response times, resolution quality, and trends.
• Prepare monthly and ad-hoc reports on Shared Services performance, SLAs, and employee inquiries.
• Analyze data to identify trends, risks, improvement areas, and opportunities for automation or simplification.
• Present insights and recommendations to HR leadership and key stakeholders.
• Drive continuous improvement of HR Shared Services processes to increase efficiency, accuracy, and employee satisfaction.
• Promote standardization of processes, templates, and responses where possible.
• Partner closely with the corporate/central team responsible for the technical management of the Dovetail system.
• Support system enhancements, testing, rollouts, and user adoption.
• Lead the implementation and adoption of AI tools and digital solutions within HR Shared Services.
• Support and train teams on using AI to improve case handling, knowledge management, and reporting.

India Shared Services Management (Direct Responsibility)

• Serve as an escalation point for complex or sensitive employee issues in India.
• Ensure service quality, SLA adherence, and operational effectiveness for the India Shared Services function.
• Oversee onboarding and offboarding processes as part of the Shared Services function in India.
• Own and manage HR policies for India, including updates, compliance, and ongoing improvements.
• Strong understanding of HR service delivery models, case management, SLAs, KPIs and operational governance.
• Manage employee benefits and HR programs in India, including vendor relationships, negotiations, and annual renewals.
• Oversee payroll administration in India, ensure payroll accuracy, timeliness, and compliance.
• Manage the relationship with the payroll vendor, including performance monitoring and issue escalation.
• Lead HR Shared Services‑related due diligence activities for new acquisitions in India.
• Support post‑acquisition integration, including onboarding, policies, benefits, payroll, and Shared Services setup.
• Proven experience in leading, coaching and developing HR Operations / Shared Services teams.
• Ability to manage team performance, capacity planning, workload allocation and service delivery.
• Experience providing professional/functional leadership to teams outside the direct reporting structure.
• Ensure smooth transition and alignment with global HR practices.

Requirements & Qualifications

• 15+ years of HR experience, with strong experience in HR Shared Services / HR Operations / HR Service Delivery.
• Proven experience leading HR Operations/Shared Services teams in a global or multi‑country environment.
• Strong experience in SLA/KPI management, service delivery, process improvement and automation.
• Good understanding of India HR operations, including payroll, benefits, policies and employee lifecycle processes.
• Experience managing HR vendors and partnering with global HR stakeholders and senior leadership.
• Experience with HRIS / HR service delivery technologies, including system enhancements and implementations.
• Strong analytical, stakeholder management and problem‑solving skills, with the ability to drive operational improvements.
• Exposure to M&A/integration and AI/digital HR solutions would be an advantage.

Why Join Us

• Comprehensive Health Insurance Coverage for employees and dependents.
• National and Festival Holidays, along with generous paid leave policies promoting work‑life balance.
• Lifestyle Rewards & Recognition Program – celebrating milestones, achievements, and contributions.
• Learning and Development Opportunities through global training programs, mentorship, and leadership accelerators.
• Be part of a global organization with a culture rooted in respect and continuous growth.
• Work with a dynamic leadership team that values innovation and people development.
• Opportunity to shape the HR function and directly impact organizational success.
• Inclusive, transparent, and empowering environment with room for creativity and career advancement.

Working Environment: This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur. This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.

Harris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie. Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels ! Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres "avantages" supplémentaires ! Nous donnons à nos employés les moyens de faire la différence Nous avons une culture d'entreprise riche Nous offrons la possibilité d'apprendre Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI) On s'amuse beaucoup ! Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise !

Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale. Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à [e-mail]. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures. Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin and protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.