Account Manager

MediSolution; India; Remote; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

30 days leave

Mediclaim policy

Lifestyle Rewards

Group Term Life Insurance

Gratuity

Job summary

Harris Benchmark Solutions is seeking an experienced Account Manager with expertise in U.S. Healthcare Revenue Cycle Management to serve as the primary contact for assigned provider clients while driving revenue cycle performance and financial outcomes.

The role combines relationship management with oversight of accounts receivable performance, patient billing processes, and client satisfaction. The ideal candidate will possess extensive knowledge of payer reimbursement methodologies, denial

Qualifications

• 5–7 years of U.S. Healthcare Revenue Cycle Management experience.
• 2+ years supporting physician practices or ambulatory providers.
• Associate's degree, bachelor's degree, or relevant healthcare certification preferred.
• Previous client-facing experience in account/operations management or revenue cycle management.
• Strong knowledge of billing, AR follow-up, denials management, and payer reimbursement methodologies.
• Excellent English communication with U.S.-based providers and executives.

Responsibilities

• Serve as primary liaison between U.S. healthcare clients and Benchmark operational teams.
• Lead client reviews and revenue cycle performance discussions.
• Communicate revenue cycle findings and action plans professionally.
• Identify reimbursement risks, aging trends, and operational challenges to coordinate corrective actions.
• Collaborate with Billing, Coding, AR, Credentialing, and related teams.
• Support onboarding and process-improvement initiatives; promote automation.

Skills

U.S. Healthcare RCM

Client relationship management

Accounts receivable management

Denials management

HIPAA compliance

Communication skills

Education

Associate's degree or higher

Tools

Practice Management Systems & EHR

Job description

Here at Harris, we have 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

Business Unit: Benchmark Solutions Work Mode: Remote Shift Timings: 6.30pm to 3.30am (Night Shift)

Position Summary

Benchmark Solutions is seeking an experienced Account Manager with expertise in U.S. Healthcare Revenue Cycle Management (RCM) to serve as the primary point of contact for assigned provider clients while driving revenue cycle performance and financial outcomes. This position combines client relationship management with active oversight of assigned accounts receivable performance, operational workflows, and client satisfaction. The Account Manager serves as a trusted advisor to physician practices and healthcare organizations by monitoring key performance indicators, identifying opportunities for improvement, coordinating operational efforts, and ensuring client goals are achieved. The ideal candidate will possess extensive knowledge of physician practice revenue cycle operations, payer reimbursement methodologies, accounts receivable management, denials management, and healthcare billing processes. Because this role involves direct interaction with U.S.-based healthcare providers and practice leadership, candidates must demonstrate exceptional verbal and written English communication skills.

Performance Expectations

• Maintain high levels of client satisfaction.
• Support achievement of client A/R reduction goals.
• Assist in reducing denials and improving collection performance.
• Ensure timely resolution of client concerns and operational issues.
• Maintain accurate documentation of client discussions and action plans.
• Drive measurable improvements in reimbursement outcomes and operational effectiveness.

Core Responsibilities

Client Relationship Management

• Serve as the primary liaison between assigned U.S. healthcare clients and Benchmark operational teams.
• Develop and maintain strong working relationships with physicians, practice administrators, office managers, and key stakeholders.
• Lead recurring operational meetings, client reviews, and revenue cycle performance discussions.
• Communicate revenue cycle findings, recommendations, and action plans in a professional and client-focused manner.
• Proactively identify client concerns, reimbursement risks, aging trends, and operational challenges before they escal
• Partner with leadership and operational teams to support client satisfaction, retention, revenue performance, and continuous process improvement.

Revenue Cycle Performance Oversight

• Maintain ownership of assigned client revenue cycle performance and accounts receivable outcomes.
• Monitor and analyze key performance indicators, including: Accounts Receivable Days in A/R Aging Inventory Collection Rates Net Collection Percentage Denial Rates Clean Claim Rates First-Pass Resolution Rates Underpayment Trends Payer Performance Metrics
• Review revenue cycle trends and recommend strategies to improve reimbursement and cash flow.
• Review outstanding A/R inventories and identify opportunities to accelerate collections.
• Analyze payer issues impacting reimbursement and resolution timelines.
• Identify root causes of denials, payment variances, and A/R delays and coordinate corrective action plans.
• Escalate reimbursement concerns and collaborate with operational teams to drive resolution.

Cross-Functional Leadership

• Collaborate closely with Billing, Coding, Accounts Receivable, Payment Posting, Credentialing, Prior Authorization, and Patient Advocacy teams.
• Ensure alignment between client expectations and operational execution.
• Coordinate resolution of escalated payer issues, denials, appeals, reimbursement challenges, and high-priority client concerns.
• Support onboarding activities, workflow implementation, process improvement initiatives, and client-specific projects.
• Promote effective use of available technology and automation tools to improve operational efficiency.

Required Qualifications

• Experience Minimum five (7) years of experience in U.S. Healthcare Revenue Cycle Management.
• Minimum two (2) years supporting physician practices, medical groups, ambulatory providers, or healthcare management organizations.
• Associate's degree, bachelor's degree, or relevant healthcare certification preferred.
• Previous client-facing experience in account management, operations management, revenue cycle management, or relationship management.
• Demonstrated experience managing accounts receivable performance and revenue cycle improvement initiatives.
• Knowledge Strong understanding of: U.S. healthcare revenue cycle operations Medical billing and claims processing Accounts receivable follow-up and collections strategies Denials management and appeals processes Commercial payer reimbursement methodologies Medicare and Medicaid reimbursement Managed care plans Provider credentialing and enrollment HIPAA compliance requirements Practice Management Systems and EHR platforms
• U.S. healthcare revenue cycle operations
• Medical billing and claims processing
• Accounts receivable follow-up and collections strategies
• Denials management and appeals processes
• Commercial payer reimbursement methodologies
• Medicare and Medicaid reimbursement
• Managed care plans
• Provider credentialing and enrollment
• HIPAA compliance requirements
• Practice Management Systems and EHR platforms
• Communication & Leadership Skills Exceptional verbal and written English communication skills.
• Ability to effectively communicate with U.S.-based providers and executive stakeholders.
• Experience conducting client meetings and presenting operational performance reports.
• Strong analytical, organizational, presentation, negotiation, and conflict-resolution skills.
• Ability to manage multiple client relationships simultaneously.

Benefits

Annual Public Holidays as applicable 30 days total leave per calendar year Mediclaim policy Lifestyle Rewards Program Group Term Life Insurance Gratuity ...and more!

Company Culture

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers. Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries. We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy. In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and - most importantly a culture that values people, curiosity, and having fun while doing great work. Follow us on LinkedIn to learn more about our culture, values, and career opportunities.

Equal Opportunity

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status. Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws Our commitment to fair and equitable hiring.