Patient scheduler

GetixHealth; Bengaluru; On-site; INR 300,000 - 550,000; Full time

Benefits offered by this job

Two way transport

Night shifts

Job summary

GetixHealth is seeking a customer-support professional to handle international voice calls from Bengaluru-based operations for US healthcare clients. You will manage appointment scheduling, inquiries, and patient communications with empathy and professional care.

The role requires at least 1 year of international voice experience, night shifts, and reliable two-way transport. You will work on-site at 4A building, Eco Space, Bellandur, Bangalore, and collaborate with multiple departments to

Qualifications

• Verbal communication and interpersonal skills required.
• Strong customer service and problem-solving abilities.
• Ability to manage high call volumes in a fast-paced environment.
• Good organization and time-management capabilities.
• Basic computer proficiency and CRM usage.
• Commitment to patient confidentiality and compliance.

Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and elevate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Skills

Verbal communication

Customer service

High call volume

Organizational skills

CRM systems

Confidentiality & compliance

Education

Any Graduation (Bachelor's or higher)

Job description

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and elevate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements

• Any Graduate / Postgraduate
• Prior experience in customer service, or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandate
• Night Shifts
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore