Exciting Opportunities for Customer Service Representative | Experienced | Immediate Joiners

GetixHealth; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Benefits offered by this job

Two way transport

Job summary

GetixHealth, LLC in Bengaluru (Eco Space, Bellandur) is seeking a Customer Support Executive to handle inbound/outbound calls, appointment reminders, scheduling, and patient inquiries. You will maintain accurate records and ensure privacy compliance while delivering a professional, empathetic experience.

The role requires 1+ year of international voice experience, night shifts, and the ability to work with CRM systems and patient data securely. Two-way transport is provided.

Qualifications

• Graduate or postgraduate with customer service or healthcare support experience preferred.
• Excellent verbal communication and the ability to handle high call volumes.
• Maintain patient confidentiality and adhere to compliance requirements.
• Proficient with CRM systems and basic computer tasks.

Responsibilities

• Handle inbound and outbound calls with patients regarding appointments and scheduling.
• Provide clear responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Verify and update patient demographics and insurance information.
• Document calls and updates accurately and follow call handling procedures.

Skills

Verbal communication

Customer service

Problem-solving

Call handling

Time management

Computer literacy

Privacy compliance

Education

Any Graduate / Postgraduate

Tools

CRM systems

Job description

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive

About GetixHealth

GetixHealth supports hospitals, clinics, university medical centers, and other healthcare providers across the United States with comprehensive Revenue Cycle Management (RCM) solutions. The organization delivers customized services across the healthcare revenue cycle, including medical coding and billing, claims management, insurance eligibility verification, patient access services, Medicaid and Medicare support, and self-pay and bad debt collections. Through technology-enabled solutions and expert teams, GetixHealth helps healthcare providers improve operational efficiency and financial performance.

Key Responsibilities

• Handle inbound and outbound calls with patients regarding appointment reminders, confirmations, and scheduling updates.
• Provide clear and professional responses to patient inquiries while maintaining a patient-focused approach.
• Assist patients in rescheduling, canceling, or modifying appointments as needed.
• Address patient concerns and elevate complex issues to the appropriate departments when required.
• Verify and update patient demographic details, insurance information, and contact information during interactions.
• Maintain accurate documentation of all calls, patient interactions, and updates within the system.
• Ensure compliance with healthcare privacy regulations and maintain strict confidentiality of patient information.
• Deliver a positive and empathetic experience to patients while maintaining professionalism in all communications.
• Follow established call handling procedures, communication scripts, and service guidelines.
• Assess patient needs and provide appropriate guidance on available services and next steps.

Required Skills & Competencies

• Excellent verbal communication and interpersonal skills
• Strong customer service orientation and problem-solving ability
• Ability to handle high call volumes in a fast-paced environment
• Good organizational and time management skills
• Basic computer proficiency and ability to work with call management or CRM systems
• Ability to maintain patient confidentiality and adhere to compliance requirements

Requirements

• Any Graduate / Postgraduate
• Prior experience in customer service, or healthcare support roles is preferred but not mandatory.
• Minimum 1 Years of International Voice experience is mandate
• Night Shifts
• Two way free transport
• Work Location : 4A building, Eco Space, Bellandur. Bangalore