Senior Executive

Billed Right LLC; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Billed Right HealthCare Solutions Private Limited in Chennai is seeking an Executive in Relations to handle patient calling related to account issues, billing questions, and debt recovery. You will negotiate payment plans and process patient payments while maintaining clear communications.

The role requires 3+ years in inbound/outbound patient calling, familiarity with AR, and proficiency in MS Excel/Word, with flexibility for EST/PST night shifts and potential IMS/eCW software exposure.

Qualifications

• Prior experience in patient calling is mandatory.
• AR experience is an added advantage.
• Excellent verbal and written communication skills.
• Ability to type 40 wpm with 90% accuracy.
• Proficiency in MS Excel and Word.
• Willingness to work night shifts (EST/PST IST).
• IMS & eCW software knowledge would be an added advantage.
• 3+ years of inpatient calling experience.

Responsibilities

• Handle inbound calls routed to the queue and outbound calls as assigned.
• Review patient tickets and route to the respective team.
• Address patients' billing concerns and discuss payment plans.

Skills

Inpatient calling

AR experience

Communication skills

Typing 40 wpm

MS Excel

MS Word

Night shift EST

IMS knowledge

eCW knowledge

3+ years

Education

Any Degree

Tools

N/A

Job description

Billed Right HealthCare Solutions Private Limited | Full time

ReportsTo:

Asst. Manager (PatientCalling)

JobPurpose:

Patient calling representativesaddress patients' concerns about their accounts, help with billing issues andnegotiate to collect unpaid debt. Their duties include creating payment plansand taking patients' payments. When a patient's account has an overdue balance,the patient account rep calls the patient to discuss recovering the payment.Good communication skills help working with patients and clearly explainingpolicies and details.

KeyResponsibilities:

• Should be responsible towork on internal tickets & tickets\queries received from Client.
• Should be responsible towork on Voice mails received on a daily basis apart from attending inbounds andoutbound calls.

Daily Routine:

• Answer Inbound calls thatis being routed to his queue line
• Outbound calls if any tobe completed which was assigned by other Teams
• Review tickets frompatients and answer those and assign it to respective team if necessary.

Skillsand Competencies:

• Prior experience inpatient calling is mandatory.
• Experience in AR would bean added advantage.
• Excellent verbal andwritten communication skills.
• Ability to type 40 wpmand above with 90% accuracy.
• Good knowledge in MSexcel and word.
• Flexible with Night shifttimings 8 AM to 5PM EST (5.30 PM to 2.30 AM IST) and 8 AM to 5 PM PST (8.30 PM to5.30 AM IST).
• Adaptability andwillingness to go the extra mile when needed.
• IMS & eCW softwareknowledge would be an added advantage.
• 3+ years of experience inpatient calling.

Qualifications:

Any Degree

KeyPerformance Indicators (KPIs):

Achieving DailyProductivity

Executive -Relations Signature/Date

Process Head – Patient & EDI RelationsSignature/Date

Billed Right does not discriminate on the basis of race, sex, color,religion, age, national origin, marital status, disability, veteran status,genetic information, sexual orientation, gender identity or any other