Patient Care Coordinator

Healthocity Clinics; Pune District; On-site; INR 300,000 - 550,000; Full time

Job summary

Healthocity Clinics invites applications for a Patient Administrative Coordinator in Pune to manage OPD scheduling across locations, book OT slots, and coordinate with partner hospitals. The role includes sharing pre-op instructions and admission details with patients.

You will handle insurance pre-authorizations, TPA follow-ups, and cashless approvals, plus pre-anaesthesia checks, bed bookings, and discharge paperwork.

Responsibilities

• Schedule and confirm OPD appointments across all clinic locations.
• Book OT slots and coordinate surgery dates with partner hospitals.
• Share pre-op instructions, investigation lists and admission details with patients.
• Handle insurance pre-authorization, TPA follow-ups and cashless approvals.
• Coordinate pre-anaesthesia check-ups and fitness clearances.
• Arrange admission, bed booking and discharge paperwork with hospital desks.
• Send appointment and surgery reminders by call and WhatsApp.
• Schedule post-op follow-ups and dressing visits.
• Keep the doctor's daily calendar updated and flag any clashes.
• Maintain patient records, surgery trackers and billing estimates.
• Answer patient queries politely and escape clinical questions to the doctor.

Job description

Responsibilities

• Schedule and confirm OPD appointments across all clinic locations
• Book OT slots and coordinate surgery dates with partner hospitals
• Share pre-op instructions, investigation lists and admission details with patients
• Handle insurance pre-authorization, TPA follow-ups and cashless approvals
• Coordinate pre-anaesthesia check-ups and fitness clearances
• Arrange admission, bed booking and discharge paperwork with hospital desks
• Send appointment and surgery reminders by call and WhatsApp
• Schedule post-op follow-ups and dressing visits
• Keep the doctor's daily calendar updated and flag any clashes
• Maintain patient records, surgery trackers and billing estimates
• Answer patient queries politely and escape clinical questions to the doctor