OPD Coordinator

Drlogy; India; On-site; INR 334,800 - 502,200; Full time

Job summary

Drlogy is seeking a Dedicated OPD Coordinator in India to manage outpatient department operations, ensure patient coordination, and handle appointment scheduling within a hospital environment.

The ideal candidate will excel in communication, maintain patient relationships, and support healthcare operations by ensuring smooth workflows while delivering excellent patient experiences.

Qualifications

• Ability to manage outpatient department operations effectively.
• Experience in scheduling appointments and patient coordination.
• Skills in customer service and addressing patient inquiries.

Responsibilities

• Coordinate outpatient department operations efficiently.
• Manage patient appointments and registration activities accurately.
• Assist patients with consultation scheduling and service coordination.
• Coordinate with doctors and departments for smooth patient flow.
• Maintain OPD records and patient documentation systematically.

Skills

Communication skills

Patient relationship management

Front office coordination

Healthcare operations support

Job description

Dedicated OPD Coordinator responsible for managing outpatient department operations, patient coordination, appointment scheduling, and customer service activities within hospital environments. Skilled in communication, patient relationship management, front office coordination, and healthcare operations support. Experienced in ensuring smooth OPD workflows and delivering excellent patient experiences.

Responsibilities

• Coordinate outpatient department operations efficiently.
• Manage patient appointments and registration activities accurately.
• Assist patients with consultation scheduling and service coordination.
• Coordinate with doctors and departments for smooth patient flow.
• Maintain OPD records and patient documentation systematically.
• Handle patient inquiries and resolve service-related concerns promptly.
• Ensure professional communication and customer service standards.
• Support billing and insurance coordination activities when required.
• Monitor patient waiting times and operational efficiency regularly.
• Maintain confidentiality of patient and hospital information.
• Coordinate follow-up appointments and patient communication activities.
• Prepare OPD reports and operational summaries accurately.
• Ensure cleanliness and organization within OPD reception areas.
• Support emergency patient coordination when required.
• Contribute to patient satisfaction and healthcare service excellence initiatives.