Patient Care Coordinator/Patient Experience Executive

Connectandheal; Bengaluru; On-site; INR 207,000 - 482,000; Part time

Job summary

Connectandheal is seeking a Part-Time Patient Care Coordinator/Patient Experience Executive in Bengaluru. The role focuses on guiding patients through the care journey, coordinating with labs and doctors, and ensuring a smooth patient experience.

The position requires fluent English, comfort with medical terminology, and a patient-first communication style, with mobility to travel locally.

Qualifications

• Fluent English for spoken and written communication.
• Familiar with medical terms and processes.
• Based in Bengaluru or able to work from Bengaluru.
• Willing to travel locally as part of the role.

Responsibilities

• Manage each patient's journey end-to-end — from first contact through labs, hospitals, and follow-up.
• Accompany and guide patients through appointments, tests, and procedures.
• Coordinate with labs and hospitals to keep every step on track.
• Keep patients informed and reassured at each stage of their care.
• Keep patient records and requests organized and on time.

Skills

Fluent English

Patient-focused communication

Coordination with doctors/labs

Based in Bengaluru

Job description

Patient Care Coordinator/Patient Experience Executive

1-5 years

Part-Time

What We're Looking For:

• Fluent, confident English — spoken and written
• Working knowledge of basic medical terms and processes
• Warm, patient-first communication style
• Comfortable coordinating with doctors, labs, and patients
• Based in or able to work from Bengaluru
• Able to travel locally as part of the role

What You'll Do:

• Manage each patient's journey end-to-end — from first contact through labs, hospitals, and follow-up
• Accompany and guide patients through appointments, tests, and procedures
• Coordinate with labs and hospitals to keep every step on track
• Keep patients informed and reassured at each stage of their care
• Keep patient records and requests organized and on time