Sr. Executive

PeopleStrong Pte Ltd; India; On-site; INR 350,000 - 500,000; Full time

Job summary

Group Felix Group in Noida, India, seeks a Senior Executive – Front Office to manage patient registration, appointments, billing coordination, and patient guidance. You will coordinate with doctors and hospital departments to ensure smooth service and supervise junior front-office staff.

The role emphasizes patient experience, accuracy in records, and adherence to hospital SOPs and confidentiality throughout daily operations.

Qualifications

• Graduate in Any Stream.
• Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field will be preferred.
• Good knowledge of MS Office, Excel, email, and hospital information systems.
• Excellent verbal and written communication skills.

Responsibilities

• Welcome and assist patients and attendants in a professional and courteous manner.
• Manage patient registration and ensure accurate entry of patient information in the hospital system.
• Coordinate with doctors, nursing staff, diagnostics, pharmacy, billing, and other departments.
• Guide patients regarding consultation rooms, diagnostics, pharmacy, billing, and other hospital services.
• Ensure smooth patient movement and minimize waiting time.
• Coordinate with doctors and clinical departments regarding appointment schedules and availability.
• Reschedule or cancel appointments as required and communicate changes to patients.
• Maintain accurate appointment records and follow up on pending appointments.
• Assist in coordinating investigations, reports, consultations, and follow-up appointments.
• Support front-office SOPs and supervise junior staff.

Job description

Posted On 26 Sep 2026

End Date 10 Oct 2026

Required Experience 2 - 6 years

Basic Section

Band B2

Designation Sr. Executive

Campus/Non Campus Non Campus

Closing Date 10 Oct 2026

Organisational

Group Felix Group

Department Front Office

Country India

Region North

Branch Noida

Working Location Noida-137

Skills

Skill

Working Language

Job Description

JOB DESCRIPTION

Senior Executive – Front Office

Position Overview

We are looking for a professional, customer-focused, and well-organized Senior Executive – Front Office to manage front-office activities and ensure a smooth and positive experience for patients and their attendants.

The role will be responsible for patient registration, appointment management, billing coordination, patient guidance, query resolution, and coordination with doctors and various hospital departments. The candidate will also support junior front-office staff and ensure compliance with hospital processes and service standards.

Key Responsibilities

Welcome and assist patients and attendants in a professional and courteous manner.

Manage patient registration and ensure accurate entry of patient information in the hospital system.

Verify patient details, appointment information, and required documents.

Guide patients regarding consultation rooms, diagnostics, pharmacy, billing, and other hospital services.

Ensure smooth patient movement and minimize waiting time.

2. Appointment Management

Manage OPD and consultant appointments through phone, walk-in, and digital channels.

Coordinate with doctors and clinical departments regarding appointment schedules and availability.

Reschedule or cancel appointments as required and communicate changes to patients.

Maintain accurate appointment records and follow up on pending appointments.

Coordinate with the billing team regarding consultation, diagnostic, and other service charges.

Assist patients with billing-related queries and payment processes.

Ensure accurate documentation of billing transactions and service details.

Coordinate with insurance/TPA teams where applicable.

Escalate billing discrepancies or patient concerns to the concerned department.

4. Patient Service & Query Resolution

Handle patient and attendant queries professionally and provide appropriate information.

Address routine complaints and coordinate with the concerned department for timely resolution.

Maintain a high standard of patient service and hospitality.

Collect patient feedback and communicate relevant concerns to the reporting manager.

Ensure patient confidentiality and professional conduct at all times.

5. Coordination with Hospital Departments

Coordinate with doctors, nursing staff, diagnostics, pharmacy, billing, insurance/TPA, and other departments.

Ensure timely communication of patient requirements and service-related information.

Assist in coordinating investigations, reports, consultations, and follow-up appointments.

Support smooth functioning of OPD and other patient-facing services.

6. Team Coordination & Supervision

Guide and support junior front-office executives and reception staff.

Allocate daily activities and monitor completion of assigned responsibilities.

Assist the Front Office Manager in maintaining discipline, punctuality, and service standards.

Support staff training and ensure adherence to front-office SOPs.

Act as a senior point of contact for resolving routine operational issues.

7. Documentation & Compliance

Maintain accurate front-office records, registers, reports, and patient documentation.

Ensure compliance with hospital policies, SOPs, patient-safety standards, and confidentiality requirements.

Maintain proper documentation in HIS/EMR or other hospital software.

Prepare daily/weekly operational reports as required.

Support internal audits, quality initiatives, and accreditation-related activities.

Qualifications

Graduate in Any Stream.

Bachelor's degree in Hospital Administration, Healthcare Management, Business Administration, or a related field will be preferred.

Good knowledge of MS Office, Excel, email, and hospital information systems.

Excellent verbal and written communication skills.

Experience

2–5 years of experience in hospital front office, reception, patient relations, healthcare administration, or a similar role.

Experience in a hospital, multispecialty hospital, clinic, diagnostic centre, or healthcare organization will be preferred.

Candidates with strong customer-service and front-office experience from other service industries may also be considered.