Patient Care Coordinator

Drlogy; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Drlogy in Chennai is looking for a Patient Care Coordinator to assist with patient guidance, appointment follow-up, and healthcare workflow support. This role is ideal for candidates with 0–2 years of experience, and the ability to communicate effectively is essential.

As a Patient Care Coordinator, you will coordinate with doctors and various healthcare teams to ensure efficient patient care, manage queries, maintain records, and support patient education. Knowledge of MS Office is crucial.

Qualifications

• 0–2 years of experience in patient care or similar roles.
• Proficient in MS Office and office tools.
• Good communication skills with patients and staff.

Responsibilities

• Guide patients through various healthcare processes.
• Handle patient queries and provide necessary information.
• Coordinate with various healthcare teams for efficient care.
• Maintain patient records and follow-up trackers.
• Support patient communication and service follow-up.

Skills

Patient care

MS Office

Coordination

Basic communication

Job description

The Patient Care Coordinator will support patient guidance, care coordination, appointment follow-up, service communication, patient assistance, and healthcare workflow support at Dr. Agarwals Eye Hospital, Chennai. This is suitable for candidates with 0–2 years of experience and knowledge of patient care, MS Office, office tools, coordination, and basic communication.

• Guide patients through registration, consultation, optometry, diagnostics, billing, counselling, and pharmacy workflow.
• Handle patient queries politely and provide service-related information.
• Coordinate with doctors, front office, optometry, billing, pharmacy, counselling, and patient care teams.
• Follow up with patients for appointments, reports, procedures, and feedback.
• Maintain patient care records, follow-up trackers, coordination notes, and service updates.
• Use MS Office, office tools, and hospital systems for basic documentation and reporting.
• Support patient communication through calls, messages, and service follow-up.
• Escalate service delays, complaints, or patient concerns to seniors promptly.
• Maintain patient comfort, privacy, dignity, and confidentiality at all times.
• Support patient education and basic service guidance under supervision.
• Ensure smooth, respectful, and patient-friendly care coordination.