Contact Center Executive

Drlogy; Chennai District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Continuous learning and expert training

Access to advanced medical technologies

Strong career growth opportunities

Collaborative and supportive environment

Global exposure through international networks

Job summary

Drlogy is looking for a Contact Center Executive in Chennai for handling inbound and outbound patient calls. The ideal candidate will have 1–6 years of experience in call centers or telecalling with a strong focus on customer service and effective communication.

This role involves providing information about hospital services, booking appointments, and maintaining patient records. The position offers continuous learning and strong career growth opportunities within a supportive environment.

Qualifications

• 1–6 years of experience in call center, telecalling, BPO voice, or contact center operations.
• Ability to handle patient inquiries and manage multiple responsibilities effectively.
• Proficient in using contact center software and office tools.

Responsibilities

• Handle inbound and outbound calls related to appointments and patient support.
• Book, confirm, and follow up on patient appointments efficiently.
• Maintain accurate call records and ensure timely follow-ups.
• Coordinate with various departments for comprehensive patient care.

Skills

Call center experience

Telecalling

Voice support

Professionally articulate communication

CRM proficiency

Job description

Job Summary

The Contact Center Executive will handle inbound and outbound calls, patient enquiries, appointment coordination, service information, follow‑up calls, and contact center documentation at Dr. Agarwals Eye Hospital, Chennai. This role requires 1–6 years of experience in call center, telecalling, BPO voice, voice support, inbound, outbound, or contact center operations.

Responsibilities

• Handle inbound and outbound calls related to appointments, enquiries, services, and patient support.
• Provide correct information about doctors, departments, timings, services, packages, and hospital process.
• Book, confirm, reschedule, and follow up on patient appointments.
• Maintain call records, enquiry logs, follow‑up trackers, and patient communication notes.
• Coordinate with front office, patient care, counselling, billing, and branch teams.
• Follow up with patients for consultations, reports, procedures, feedback, and service updates.
• Handle patient questions politely and elevate unresolved issues to seniors.
• Meet daily call targets, follow‑up targets, and service response standards.
• Use contact center software, telephone systems, CRM, and office tools accurately.
• Maintain professional voice communication and patient‑friendly behaviour.
• Protect patient privacy and confidential hospital information.
• Ensure smooth, timely, and helpful contact center support.

Benefits

• Continuous learning and expert training.
• Access to advanced medical technologies.
• Strong career growth opportunities.
• A collaborative and supportive environment.
• Global exposure through international networks.