Patient Care Coordinator - MAHE

Manipal Hospitals; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Manipal Hospitals in Bengaluru is seeking a Patient Care Coordinator to ensure a seamless patient experience from initial contact to care delivery. You will manage appointments, handle inquiries, maintain records, and assist with insurance verification.

The role requires strong communication, empathy, and a patient-centered approach, with collaboration across healthcare professionals to ensure continuity of care.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficient in EHR systems and Microsoft Office.
• Knowledge of medical terminology and insurance processes.
• Ability to handle confidential information with integrity.

Responsibilities

• Greet and assist patients upon arrival, ensuring a welcoming atmosphere.
• Coordinate and schedule patient appointments, follow-ups and referrals.
• Act as a point of contact for patient inquiries, resolving issues and complaints efficiently.
• Maintain accurate patient records and documentation in accordance with HIPAA/healthcare regulations.
• Verify patient insurance coverage and assist with pre-authorizations.
• Collaborate with healthcare professionals to ensure continuity of care.
• Educate patients about available services and procedures.
• Monitor patient flow to optimize clinic efficiency and reduce wait times.
• Participate in quality improvement initiatives to enhance patient satisfaction.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Time management

EHR proficiency

Medical terminology

Confidentiality & integrity

Team collaboration

Healthcare administration

Bilingual advantage

Tools

Microsoft Office Suite

Electronic Health Record (EHR) systems

Job description

Company Name: Manipal Hospitals

Job Title: Patient Care Coordinator - MAHE

Job Description:

The Patient Care Coordinator at Manipal Hospitals is responsible for ensuring a seamless patient experience from initial contact through the delivery of care. This role involves coordinating appointments, managing patient inquiries, and serving as a liaison between patients and healthcare providers. The coordinator will maintain patient records, assist with insurance verification, and ensure compliance with healthcare regulations. The ideal candidate will exhibit strong communication skills, a compassionate demeanor, and a commitment to patient-centered care.

Key Responsibilities:

• Greet and assist patients upon arrival, ensuring a welcoming atmosphere.


• Coordinate and schedule patient appointments, including follow-ups and referrals.


• Act as a point of contact for patient inquiries, resolving issues and complaints efficiently.


• Maintain accurate patient records and documentation in accordance with HIPAA regulations.


• Verify patient insurance coverage and assist with pre-authorizations.


• Collaborate with healthcare professionals to ensure continuity of care.


• Educate patients about available services and procedures.


• Monitor patient flow to optimize clinic efficiency and reduce wait times.


• Participate in quality improvement initiatives to enhance patient satisfaction.

Skills and Tools Required:

• Excellent communication and interpersonal skills.


• Strong organizational and time management abilities.


• Proficient in Microsoft Office Suite and electronic health record (EHR) systems.


• Knowledge of medical terminology and insurance processes.


• Ability to handle sensitive information with confidentiality and integrity.


• Compassionate, patient-focused approach with strong problem-solving skills.


• Familiarity with healthcare regulations and compliance standards.


• Ability to work collaboratively in a team-oriented environment.


• Previous experience in a healthcare or administrative role is preferred.


• Bilingual skills may be an advantage, depending on the community served.

This position is critical to enhancing the overall patient experience at Manipal Hospitals, ensuring that patients receive the highest quality of care in a supportive and efficient manner.

About the Role:

The Patient Care Coordinator serves as a vital link between patients and healthcare providers. This role involves managing patient appointments, facilitating communication, and ensuring a seamless experience within the healthcare system. The coordinator also assists in addressing patient inquiries and concerns, promoting a patient-centered approach to care.

About the Team:

You will be part of a dedicated team focused on delivering high-quality patient care. The team consists of healthcare professionals committed to enhancing patient experiences. Collaboration and communication among team members are essential for maintaining efficient workflows and delivering optimal care.

You are Responsible for:

Coordinating patient schedules and appointments to maximize efficiency.

Providing exceptional customer service and support to patients throughout their healthcare journey.

Maintaining accurate patient records and information in compliance with health regulations.

Assisting in the organization of patient education and outreach programs.

Collaborating with healthcare teams to ensure continuity of care and address patient needs effectively.

To succeed in this role – you should have the following:

• Strong interpersonal and communication skills to effectively interact with patients and healthcare staff.


• Excellent organizational abilities to manage multiple tasks and priorities.


• A compassionate and empathetic approach to patient care.


• Familiarity with healthcare operations and administrative processes.


• Proficiency in using electronic health record (EHR) systems and other relevant technology.


• A background in healthcare or related fields is preferred.