Partner Sales Manager — AI/CX/CCaaS Ecosystem

Pronix Inc; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Pronix Inc. seeks a seasoned partner/channel manager to grow its indirect ecosystem across AI, CX and CCaaS. You will recruit, onboard and manage GSIs, BPOs, SIs and technology partners, aligning joint plans with Pronix’s delivery teams.

Responsibilities include co-selling, joint governance, and program enablement to drive partner-sourced revenue while coordinating across US and India time zones.

Qualifications

• 5+ years in partner/channel/alliance management within IT services or AI/CX ecosystems.
• Proven ability to recruit and enable channel partners and grow partner-sourced revenue.
• Strong relationship building and executive communication across US and India time zones.

Responsibilities

• Recruit, onboard and manage channel and alliance partners across AI, CX and CCaaS.
• Create joint business plans, enablement programs and partner playbooks covering Pronix's model.
• Generate and manage partner-sourced pipeline with co-selling support and delivery alignment.
• Run partner governance with QBRs, incentive and margin structures and co-marketing.

Skills

Partner management

Channel development

Business development

Relationship building

Executive communication

Cross-functional collaboration

Tools

Amazon Connect

Genesys Cloud

NICE CXone

Kore.ai

Salesforce Agentforce

AWS AI services

Job description

Build and grow Pronix's indirect partner ecosystem — GSIs, BPOs, SIs, referral partners and technology alliance partners — so partners bring AI, CX and CCaaS opportunities to Pronix and win together with our delivery teams.

Responsibilities

• Recruit, onboard and manage channel and alliance partners — GSIs, BPOs, SIs, referral partners and technology alliance partners — across AI, CX and CCaaS.
• Create joint business plans, enablement programs and partner playbooks covering Pronix's Advise → Implement → Run model and solution practices.
• Generate and manage partner-sourced pipeline — deal registration, co-selling support and joint pursuit teams with partner sellers and delivery leads.
• Run partner governance — QBRs, incentive and margin structures, co-marketing — with platform partners such as Amazon Connect, Genesys, NICE, Kore.ai, Salesforce and AWS, or similar AI/CX platforms.

Requirements

• 5+ years in partner, channel or alliance management within IT services, CCaaS, CX or AI ecosystems.
• Track record of recruiting and enabling channel partners and growing partner-sourced revenue quarter over quarter.
• Working knowledge of partner platform ecosystems — Amazon Connect, Genesys Cloud, NICE CXone, Kore.ai, Salesforce Agentforce, AWS AI services — or similar AI/CX platforms and solutions.
• Strong relationship building, program management and executive communication; comfort working across US and India time zones.

Expected outcomes

• Grow partner-sourced revenue quarter over quarter from an active partner portfolio.
• Onboard and enable partners to the point where they independently register qualified deals.
• Run a predictable partner governance cadence (QBRs, joint plans) across the ecosystem.