Store (Outlet) Manager

Glee Grub India; Bareilly; On-site; INR 500,000 - 800,000; Full time

Benefits offered by this job

Free Accommodation

Free meal

Job summary

Glee Grub India operates caf and QSR outlets across India and seeks a Store Manager to drive Bareilly outlet performance. You will own operations, guest experience, and financials while leading a small team.

You will manage opening/closing, staffing, inventory, and ensure food safety, SOP adherence, and brand standards on the floor and in the kitchen, reporting to the Operations Manager.

Qualifications

• Graduate or hotel management diploma required with hospitality background.
• 3–5 years in a Caf or QSR outlet with 1–2 years in a supervisory role.
• Strong focus on food safety, hygiene, and cost control.

Responsibilities

• Oversee daily opening, closing, shift handovers, and store readiness.
• Manage outlet staff, assign duties, and maintain floor discipline during shifts.
• Track daily sales performance and work toward weekly and monthly store targets.
• Ensure fast, polite customer service and handle guest feedback directly on the floor.
• Maintain standards for food presentation, recipe accuracy, cleanliness, and store hygiene.
• Enforce company standard operating procedures across kitchen and counter operations.
• Place daily stock indents with the Central Kitchen and central warehouse to prevent stock-outs.
• Conduct weekly inventory counts, track product usage, and control wastage and store variances.
• Monitor store operating costs, including food wastage, labor scheduling, and utility usage.
• Train and onboard new store crew on POS systems, menu items, and customer service.
• Submit daily sales, wastage, inventory, and expense reports to management.
• Coordinate with maintenance, HR, and supply chain teams to resolve store-level issues quickly.
• Check store equipment function and report maintenance issues or breakdowns promptly.
• Assist with billing, cash collection, and end-of-shift register reconciliation as required.

Skills

Outlet operations

Shift management

Inventory tracking

Wastage control

Customer service

Food cost awareness

POS handling

Staff scheduling

Communication & problem solving

Education

Graduate or Diploma in Hotel Management or Hospitality or Business Administration

Tools

POS system

Job description

Store Manager - Caf & QSR Outlet Operations

Job Overview

• Job Title: Store Manager / Outlet Incharge / Outlet Manager
• Department: Outlet Operations
• Location: Bareilly
• Reports To: Operations Manager / Area Manager

Role Overview

The Store Manager manages the daily operations of an assigned caf/QSR outlet to achieve sales targets, control costs, and maintain brand standards. This role takes full ownership of team performance, stock management, food quality, and guest satisfaction.

Key Responsibilities

• Oversee daily opening, closing, shift handovers, and overall store readiness.
• Manage outlet staff, assign daily duties, and maintain floor discipline during shifts.
• Track daily sales performance and work toward achieving weekly and monthly store targets.
• Ensure fast, polite customer service and handle guest feedback directly on the floor.
• Maintain strict standards for food presentation, recipe accuracy, cleanliness, and store hygiene.
• Enforce company standard operating procedures across kitchen and counter operations.
• Place daily stock indents with the Central Kitchen and central warehouse to prevent stock-outs.
• Conduct weekly inventory counts, track product usage, and control wastage and store variances.
• Monitor store operating costs, including food wastage, labor scheduling, and utility usage.
• Train and onboard new store crew on POS systems, menu items, and customer service.
• Submit daily sales, wastage, inventory, and expense reports to management.
• Coordinate with maintenance, HR, and supply chain teams to resolve store-level issues quickly.
• Check store equipment function and report maintenance issues or breakdowns promptly.
• Assist with billing, cash collection, and end-of-shift register reconciliation as required.

Core Competencies

• Outlet operations and shift management
• Inventory tracking and wastage control
• Customer service and complaint resolution
• Basic understanding of food cost and store margins
• POS system operation and cash handling
• Staff scheduling and team leadership
• Food safety, hygiene, and cleanliness standards
• Clear spoken communication and problem-solving

Education & Experience

• Education: Graduate or Diploma in Hotel Management, Hospitality, or Business Administration.
• Experience: 3 to 5 years of hands-on experience in a Caf or QSR outlet, with at least 1 to 2 years as an Assistant Manager or Store Manager.

Perks and benefits

• Free Accommodation, Free meal