OUTBOUND MICE MANAGER

B2B HOSPITALITY PVT LTD; Delhi; On-site; INR 500,000 - 700,000; Full time

Job summary

A travel services company in Delhi is seeking a Customer Service professional with a Master's in Tourism and 5-8 years of experience in outbound sales operations. The role involves designing travel itineraries, communicating with clients, preparing travel documents, and ensuring guest satisfaction during MICE tours. Prior knowledge of international destinations is essential. The position is full-time and aims to deliver exceptional service to travelers.

Qualifications

• 5-8 years of experience in Sales & Operation in Outbound.
• Knowledge of international destinations required.
• Experience with MICE tours is preferable.

Responsibilities

• Design itineraries and manage costs according to MICE travel plans.
• Communicate with clients for feedback and adjustments.
• Prepare travel documents including tickets and vouchers.
• Coordinate with suppliers for bookings and rates.
• Handle payments and raise invoices for client bookings.
• Ensure guest comfort and follow up for feedback.

Skills

MICE travel planning

Client communication

Coordinating with suppliers

Customer service

Education

Masters in Tourism

Job description

• Designing itineraries and costing as per the MICE travel plan of the traveler and communicating a range of information on destinations and culture;
• Rework and redesign the itinerary according to the clients feedback.
• Communicate with the clients by mail(occasionally by phone)
• Ensuring timely preparation of travel related documents including tickets, vouchers etc within the stipulated time frame.
• Coordinating with suppliers for rates, bookings and follow-ups.
• Handling payments, Raising Invoices for the client against his bookings.
• Ensuring that the guest have maximum comfort and conveniences during their travel.
• Follow ups and feedback from the guests

Qualification:Masters in Tourism

Experience:5-8 years in Sales & Operation in Outbound

Knowledge of international destinations must for Outbound MICE Tours role.

Role:

Customer Service

Industry Type:

Travel & Tourism

Department:

Customer Success,Service & Operations

Employment Type:

Full Time, Permanent

Role Category:

Customer Success, Service & Operations - Other