Mice Sales Manager

Treat Hotels & Resorts; Mumbai; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Treat Hotels & Resorts seeks a Senior MICE Manager in Mumbai to lead the end-to-end MICE sales cycle—from enquiry, proposal, costing, negotiation, contracting to event execution and settlement.

You will manage meetings, conferences, incentives and large-scale events, build corporate and agency relationships, and drive revenue while ensuring client satisfaction and repeat business.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 5–8 years of experience in MICE/events/hotel sales is preferred.
• Strong Mumbai corporate/MICE network and client relationships.

Responsibilities

• Own end-to-end MICE sales cycle from enquiry to event execution and settlement.
• Propose customised MICE packages with costing and commercial offers.
• Convert enquiries into confirmed business through effective negotiation.
• Coordinate with Operations, Banquets, F&B, Front Office, Reservations and other teams.

Skills

Communication

Negotiation

Planning

Problem Solving

Client Handling

Education

Bachelor’s degree

Job description

Senior MICE Manager

1. Role: Senior MICE Manager Sales & Marketing, Treat Hotels & Resorts, Mumbai.
2. Primary Goal: Drive MICE revenue, profitability, client satisfaction, and repeat business across corporate events and group segments.
3. End-to-End MICE: Handle the complete MICE cycle from enquiry, proposal, costing, negotiation, and contracting to event execution and settlement.
4. Event Segments: Manage meetings, conferences, incentives, exhibitions, corporate events, group movements, and large-scale events.
5. Client Requirements: Understand requirements for rooms, meeting spaces, F&B, activities, transportation, entertainment, branding, and event setups.
6. Proposals & Costing: Prepare customized MICE proposals, quotations, packages, detailed costing, inclusions/exclusions, and commercial offers.
7. Conversion & Negotiation: Follow up with clients/agencies, negotiate commercial terms, and convert enquiries into confirmed business.
8. Event Planning: Prepare function schedules, rooming lists, meal plans, meeting agendas, timelines, and detailed event requirements.
9. Cross-Functional Coordination: Coordinate with Operations, Banquets, F&B, Front Office, Reservations, Housekeeping, Revenue, Finance, Engineering, and other teams.
10. On-Ground Execution: Act as the primary client contact during events, managing arrivals, departures, rooms, meetings, meals, transfers, activities, VIPs, and last-minute changes.
11. Corporate & Agency Relationships: Build strong relationships with corporate clients, MICE agencies, PCOs, DMCs, event companies, and travel partners.
12. Revenue Management: Monitor room, banquet, meeting-space, F&B, and event revenue, while driving upselling/cross-selling and maintaining profitability.
13. Vendor & Group Management: Coordinate AV, dcor, transportation, entertainment, production, branding, room blocks, rooming lists, VIP arrangements, and vendor execution.
14. Business Development & Reporting: Generate new MICE business through market visits, exhibitions, trade shows, networking, and client meetings; maintain pipelines, forecasts, reports, and event records.
15. Ideal Profile: Bachelor’s degree + 5–8 years of relevant MICE/events/hotel sales experience, strong Mumbai corporate/MICE network, excellent communication, negotiation, planning, problem-solving, commercial, and client-handling skills, with willingness to travel.