Outbound Calling Executive - Leading BPO

Hindco Recruitment Consultants; Ernakulam; On-site; INR 300,000 - 420,000; Full time

Job summary

Hindco Recruitment Consultants in Kerala, Ernakulam is seeking an experienced outbound calling professional to engage with prospective and existing customers, understand needs, and deliver appropriate solutions. You will handle queries professionally and strive to meet calling and conversion targets.

The role requires 3+ years in outbound calling or related fields, with strong English and regional language skills and basic computer knowledge.

Qualifications

• 3+ years of experience in outbound calling, telesales, telemarketing, or customer support.
• Excellent verbal communication skills in English and regional languages.
• Basic computer knowledge.

Responsibilities

• Make outbound calls to prospective and existing customers.
• Understand customer requirements and provide appropriate solutions.
• Handle customer queries professionally and escalates issues when required.
• Achieve calling & conversion targets.

Skills

Outbound calling experience

English & regional language fluency

Basic computer knowledge

Job description

Make outbound calls to prospective and existing customers.

Understand customer requirements and provide appropriate solutions.

Handle customer queries professionally and escalates issues when required.

Achieve calling & conversion targets.

Required Candidate profile

• 3+ years of experience in outbound calling, telesales, telemarketing, or customer support.
• Excellent verbal communication skills in English and regional languages.
• Basic computer knowledge.