Outbound Call Executive

Just Homestay; Dehradun; On-site; INR 300,000 - 420,000; Full time

Job summary

Just Homestay in Dehradun is seeking an Outbound Call Executive to reach out to leads, understand travel requirements, follow up, and convert enquiries into confirmed bookings. The role requires proven outbound calling experience and a sales-oriented mindset.

You will work with the Sales & Customer Experience team to meet daily and monthly calling targets while maintaining accurate lead records in CRM, WhatsApp, and Google Sheets.

Qualifications

• Minimum 1 year of experience in outbound calling is mandatory.
• Prior experience in sales, telecalling, inside sales, travel, hospitality, real estate, or a similar customer-facing role is preferred.
• Excellent Hindi communication skills.
• Good English communication skills.
• Confident and persuasive on phone calls.
• Strong follow-up and objection-handling skills.
• Comfortable working with sales targets.
• Basic knowledge of CRM, WhatsApp, Google Sheets, or similar tools.
• Good listening and customer-handling skills.
• Ability to work independently and manage multiple leads.

Responsibilities

• Make outbound calls to leads generated through WhatsApp, website, social media, and other channels.
• Understand customer requirements such as destination, travel dates, number of guests, budget, and property preferences.
• Follow up with interested and pending leads regularly.
• Convert qualified leads into confirmed villa/homestay bookings.
• Handle customer questions and objections professionally.
• Explain property options, facilities, policies, and booking terms clearly.
• Maintain accurate records of calls, follow-ups, lead status, and booking outcomes.
• Ensure timely follow-up so that no high-intent lead is missed.
• Coordinate with the operations/reservations team when required.
• Meet daily and monthly calling, follow-up, and sales targets.
• Maintain a professional and customer-friendly communication style.

Skills

Outbound calling

Hindi communication

English communication

Sales mindset

Follow-up skills

Objection handling

Target-driven

CRM familiarity

Lead management

Independent worker

Tools

CRM

WhatsApp

Google Sheets

Job description

Company: Just Homestay

Department: Sales & Customer Experience

Job Type: Full-Time

Experience: Minimum 1 year of relevant outbound calling experience

Location: Dehradun

About the Role

Just Homestay is looking for an Outbound Call Executive who will be responsible for calling leads, understanding their travel requirements, following up with potential customers, and converting enquiries into confirmed bookings.

The ideal candidate should have proven experience in outbound calling and sales, be comfortable speaking with customers over the phone, and be target-oriented.

Key Responsibilities

• Make outbound calls to leads generated through WhatsApp, website, social media, and other channels.
• Understand customer requirements such as destination, travel dates, number of guests, budget, and property preferences.
• Follow up with interested and pending leads regularly.
• Convert qualified leads into confirmed villa/homestay bookings.
• Handle customer questions and objections professionally.
• Explain property options, facilities, policies, and booking terms clearly.
• Maintain accurate records of calls, follow-ups, lead status, and booking outcomes.
• Ensure timely follow-up so that no high-intent lead is missed.
• Coordinate with the operations/reservations team when required.
• Meet daily and monthly calling, follow-up, and sales targets.
• Maintain a professional and customer-friendly communication style.
  

Required Skills & Qualifications

• Minimum 1 year of experience in outbound calling is mandatory.
• Prior experience in sales, telecalling, inside sales, travel, hospitality, real estate, or a similar customer-facing role is preferred.
• Excellent Hindi communication skills.
• Good English communication skills.
• Confident and persuasive on phone calls.
• Strong follow-up and objection-handling skills.
• Comfortable working with sales targets.
• Basic knowledge of CRM, WhatsApp, Google Sheets, or similar tools.
• Good listening and customer-handling skills.
• Ability to work independently and manage multiple leads.
  

What We Are Looking For

The right candidate should be:

• Sales-oriented rather than only calling-oriented.
• Comfortable making a high volume of calls every day.
• Persistent with follow-ups without being pushy.
• Quick at understanding customer requirements.
• Good at converting enquiries into bookings.
• Disciplined about updating lead status and follow-ups.
• Comfortable working in a fast-paced hospitality business.
  

Performance Metrics

Performance will primarily be measured on:

• Number of outbound calls
• Lead follow-up completion
• Connected calls
• Qualified leads
• Booking conversion rate
• Revenue generated
• Follow-up discipline
• Customer experience