Jewellery Operation Executive

Nivoda; Mumbai; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

A dynamic jewellery firm in Mumbai seeks a Jewellery Operations Executive to oversee end-to-end coordination between manufacturers and customers. The successful candidate will drive precise and timely order execution, manage quotations, orders, and customer issues while maintaining high data accuracy. Ideal for candidates with 3+ years in operations and a keen interest in the luxury goods sector. Opportunities for growth and process improvement await the right individual in this fast-paced environment.

Qualifications

• 3+ years of experience in operations, preferably in a high-volume environment.
• Strong proficiency in Excel / Google Sheets for tracking and reporting.
• Ability to analyze operational data to inform decisions.

Responsibilities

• Manage order creation and CAD requests with manufacturers.
• Track and coordinate orders, ensuring timelines are met.
• Resolve issues proactively to minimize delays and customer impact.

Skills

Excel proficiency

Data analysis

Numerical aptitude

Communication skills

Organization

Job description

Title: Jewellery Operations Executive

Reporting: Operations Manager, Jewellery

Location: Mumbai, India

Work Mode: Onsite / Hybrid

Experience: 3+ years

About the Role

We are looking for a Jewelry Operations Executive who combines a passion for jewellery with a strong process-driven mindset. You will play a central role in managing end-to-end coordination across manufacturers, customers, and internal teams, ensuring every order moves seamlessly from pre-purchase to final delivery.

Your north star: driving precise, timely, and scalable order execution across the entire lifecycle.

Key Responsibilities

1. Quotation & Pre-Sales Execution

   • Calculate and share accurate customer quotations within defined TATs
   • Ensure speed and responsiveness, as this directly impacts conversion rates

2. Order Creation & CAD Management

   • Raise CAD requests and purchase orders with manufacturers
   • Review and approve CAD files, ensuring alignment with customer requirements before production
   • Identify and flag discrepancies or potential issues early to avoid rework
   • Organise and maintain all CAD files systematically for easy access and traceability
   • Ensure timely receipt of CADs from suppliers and follow up proactively to prevent delays

3. Order Tracking & Coordination

   • Manage end-to-end order timelines, from confirmation to delivery
   • Coordinate closely with manufacturers, QC teams, and logistics partners
   • Follow up on key production milestones to ensure timelines are met

4. Exception Handling & Problem Solving

   • Manage remakes, repairs, resizing, and order modifications
   • Handle customer escalations with a solution-oriented approach
   • Resolve issues proactively to minimise delays and impact

5. Systems & Data Accuracy

   • Maintain accurate, real-time updates across all systems and trackers
   • Ensure complete visibility of order status at every stage

6. Process Improvement

   • Identify gaps, inefficiencies, and recurring issues
   • Suggest and implement process improvements to drive scalability and efficiency

What We’re Looking For

• 3+ years of experience in operations, preferably in a high-volume or fast-paced environment
• Strong Excel / Google Sheets proficiency — ability to build and manage complex trackers, formulas, and reports with ease
• Highly data-driven — comfortable analysing operational data to track performance, identify patterns, and make informed decisions
• Strong numerical and calculative aptitude — able to accurately compute quotations, margins, and order metrics
• Proven track record in operationally heavy roles with hands‑on coordination, order management, or supply chain experience. You must excel at managing diverse stakeholders while delivering results within high-pressure, time-sensitive environments
• Experience in jewellery, diamonds, or luxury goods is preferred — but not mandatory; a strong willingness to learn the industry is welcome.
• Strong interest in jewellery and the luxury goods industry
• Ability to think critically and learn quickly in a fast-paced environment
• Comfortable working with technology, tools, and data on a daily basis
• Clear and confident communication skills (written and verbal)
• Highly organised and detail-oriented, with the ability to manage multiple priorities
• Proactive mindset with strong ownership of tasks and outcomes

Who Should Apply

• Passionate about the jewellery / diamond / luxury goods industry
• Tech-forward and process-oriented
• Thrive in a fast-moving, detail-driven environment
• Eager to learn, take ownership, and grow within operations

What Success Looks Like

• Orders move smoothly with minimal delays or errors
• Customers have a clear, reliable, and positive experience
• Operations become more efficient and scalable over time
• Issues are anticipated and solved proactively, not reactively