Order Management Coordinator – E-commerce Support

The Elitejob; India; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Work-from-home flexibility

Competitive salary with performance bonuses

Career development and internal growth opportunities

Paid leaves and company holidays

Supportive team culture

Job summary

A leading e-commerce support company seeks an Order Management Coordinator to ensure seamless order processing and customer satisfaction. The role requires managing orders across platforms, coordinating logistics, and addressing customer concerns. Ideal candidates should hold a relevant degree, have 1-3 years of experience, and possess strong communication skills. Flexible remote work options available.

Qualifications

• Minimum 1–3 years of experience in order management or e-commerce operations.
• Prior experience with e-commerce platforms preferred.
• Familiarity with ERP or order tracking systems is a plus.

Responsibilities

• Process and manage daily orders across e-commerce platforms.
• Track shipments and coordinate with logistics partners.
• Handle order updates, returns, cancellations, and refunds.

Skills

Proficient in MS Excel

Strong communication skills

Attention to detail

Problem-solving

Ability to multitask

Education

Bachelors degree in Business Administration or related field

Tools

Amazon Seller Central

Flipkart Seller Hub

Job description

Job Summary

Progressive Technology is seeking a detail-oriented and proactive Order Management Coordinator to join our dynamic E-commerce Support team. This role plays a vital part in ensuring seamless order processing, customer satisfaction, and smooth coordination between logistics, customer service, and e-commerce platforms such as Amazon and Flipkart. As the Order Management Coordinator, you will monitor and manage the end-to-end order cycle, addressing issues promptly and maintaining accurate records across all systems.

Key Responsibilities

• Process and manage daily orders across various e-commerce platforms (Amazon, Flipkart, etc.).
• Track shipments and coordinate with logistics partners to ensure timely delivery.
• Handle order status updates, returns, cancellations, and refunds as per company policy.
• Liaise with the warehouse and inventory team to ensure stock availability and order fulfillment.
• Resolve order discrepancies and customer complaints efficiently and professionally.
• Maintain accurate records of orders, invoices, and shipping information.
• Generate order and fulfillment reports for internal use and performance tracking.
• Work closely with customer service and sales teams to address order-related concerns.

Required Skills and Qualifications

• Bachelors degree in Business Administration, E-commerce, Supply Chain, or a related field.
• Proficient in MS Excel, Google Sheets, and basic data management.
• Knowledge of e-commerce portals like Amazon Seller Central, Flipkart Seller Hub, etc.
• Strong communication skills (both written and verbal).
• High attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced remote environment.

Experience

• Minimum 1–3 years of experience in order management, e-commerce operations, or back-office coordination.
• Prior experience with Amazon, Flipkart, or similar e-commerce platforms will be highly preferred.
• Familiarity with ERP or order tracking systems is an added advantage.

Working Hours

• Monday to Friday
• 9:30 AM to 6:30 PM IST
• Occasional weekend support based on order volume or campaigns (with prior notice).

Knowledge, Skills, and Abilities

• Understanding of e-commerce workflows and logistics coordination.
• Analytical mindset with the ability to identify inefficiencies and suggest improvements.
• Customer-focused approach with a solution-oriented attitude.
• Comfortable using digital tools, dashboards, and remote communication platforms like Zoom or Slack.
• Time management and the ability to meet tight deadlines.

Benefits

• Work-from-home flexibility.
• Competitive salary with performance bonuses.
• Career development and internal growth opportunities.
• Paid leaves and company holidays.
• Exposure to global e-commerce trends and systems.
• Supportive and collaborative virtual team culture.

Why Join Progressive Technology?

At Progressive Technology, we believe in innovation, excellence, and empowering our employees. We work with some of the top brands and platforms in the e-commerce industry, offering you the chance to grow your career in a rapidly evolving digital marketplace. You will be part of a future-ready team that values transparency, teamwork, and continuous learning.

How to Apply

Interested candidates are invited to send their updated resume and a brief cover letter highlighting relevant experience to uswith the subject line: Application for Order Management Coordinator – E-commerce Support.

Shortlisted candidates will be contacted for a virtual interview. We look forward to welcoming you to our team!