Ecommerce Operations Executive

ATLANTA SYSTEMS PVT LTD; New Delhi; On-site; INR 350,000 - 700,000; Full time

Benefits offered by this job

Health and wellness brand

Career growth in D2C and e-commerce

Collaborative work environment

Job summary

Atlanta Systems Private Limited in Delhi is expanding its online operations to optimize Amazon FBA/FBM, website orders, and logistics for a fast-growing D2C health brand. You will coordinate inventory, shipments, and carrier performance while driving accuracy and SLA adherence across multiple channels.

The role emphasizes cross-functional collaboration with Sales, Marketing, Customer Support, and Warehouse Operations, requiring strong Excel skills, data analytics, and a hands-on approach to

Qualifications

• Experience managing Amazon Seller Central (FBA & FBM).
• Experience managing Shopify, WooCommerce, or similar D2C platforms.
• Knowledge of Shiprocket, Delivery Now, and courier platforms.
• Strong understanding of inventory management and warehouse operations.
• Excellent coordination and communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Strong analytical and problem-solving abilities.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Manage daily Amazon FBA and FBM operations.
• Create and process FBA shipment plans.
• Coordinate inventory replenishment to Amazon fulfillment centers.
• Monitor FBA inventory health and recommend replenishment schedules.
• Process and manage FBM orders from receipt to dispatch.
• Handle Amazon order exceptions, returns, reimbursements, and claims.
• Monitor account health metrics and ensure compliance with Amazon policies.
• Coordinate internal teams to maintain product listings and inventory availability.
• Process and manage all orders received through the company's website.
• Verify orders and coordinate timely dispatch.
• Handle customer order queries related to shipping, cancellations, and returns.
• Ensure accurate inventory synchronization between the website and warehouse.
• Coordinate with logistics partners such as Shiprocket, Delivery Now, and other courier providers.
• Schedule daily pickups and monitor shipment movement.
• Resolve shipment delays, RTOs, lost shipments, and delivery disputes.
• Track courier performance and escalate operational issues when required.
• Maintain courier documentation and shipping records.
• Monitor stock levels across Amazon FBA, FBM, and website inventory.
• Coordinate with warehouse teams for timely order fulfillment.
• Maintain inventory accuracy and conduct periodic stock reconciliation.
• Prevent stock-outs and overstock situations through effective planning.
• Prepare daily and weekly order fulfillment reports.
• Track KPIs including order processing time, dispatch SLA, delivery performance, return rates, and inventory levels.
• Analyze operational data to identify opportunities for process improvements.
• Generate reports for management on sales, inventory movement, and logistics performance.
• Develop and implement SOPs for e-commerce operations.
• Identify operational bottlenecks and recommend improvements.
• Coordinate with cross-functional teams including Sales, Marketing, Customer Support, and Warehouse Operations.

Skills

Amazon Seller Central (FBA & FBM)

Shopify

WooCommerce

Shiprocket

Delivery Now

Inventory management

Coordination & communication

Excel / Google Sheets

Education

Bachelor's degree in Business, Commerce, Supply Chain, Operations

Tools

Shopify

WooCommerce

Shiprocket

Delivery Now

Job description

Established in 1994, Atlanta Systems Private Limited has been a cornerstone in India's ICT landscape for nearly three decades. As a trusted leader in IoT-GPS Telematics hardware products & solutions, we have delivered over a million connected devices to thousands of users arounds the world, reflecting our unwavering commitment to quality and innovation. Our product range is designed to cater to diverse market needs, making us a preferred partner for our clients and channel partners alike.

Our core strength is rooted in our in-house expertise spanning hardware product conceptualization, design ideation and development, implementation of embedded systems, software development. In addition, we indigenously manufacture our products with the help of a state-of-the-art SMT manufacturing facility, fully equipped with advanced quality control technologies and certified governance practices, ensuring the highest standards of product excellence and innovation.

With a strong commitment to the Make-In-India initiative, we integrate certified governance standards to ensure excellence in every aspect of our operations. Our dedicated team of professionals drives our success, ensuring we remain at the forefront of industry evolution and transformation.

Job Description

Amazon MarketplaceOperations

• Manage daily AmazonFBA and FBM operations.
• Create and processFBA shipment plans.
• Coordinateinventory replenishment to Amazon fulfillment centers.
• Monitor FBAinventory health and recommend replenishment schedules.
• Process and manageFBM orders from receipt to dispatch.
• Handle Amazon orderexceptions, returns, reimbursements, and claims.
• Monitor accounthealth metrics and ensure compliance with Amazon policies.
• Coordinate withinternal teams to maintain product listings and inventory availability.

Website OrderManagement

• Process and manageall orders received through the company's website.
• Verify orders andcoordinate timely dispatch.
• Handle customerorder queries related to shipping, cancellations, and returns.
• Ensure accurateinventory synchronization between the website and warehouse.

LogisticsCoordination

• Coordinate withlogistics partners such as Shiprocket, Delivery Now, and other courierproviders.
• Schedule dailypickups and monitor shipment movement.
• Resolve shipmentdelays, RTOs (Return to Origin), lost shipments, and delivery disputes.
• Track courierperformance and escal operational issues when required.
• Maintain courierdocumentation and shipping records.

Inventory &Warehouse Management

• Monitor stocklevels across Amazon FBA, FBM, and website inventory.
• Coordinate withwarehouse teams for timely order fulfillment.
• Maintain inventoryaccuracy and conduct periodic stock reconciliation.
• Prevent stock-outsand overstock situations through effective planning.

Reporting &Analytics

• Prepare daily andweekly order fulfillment reports.
• Track KPIsincluding order processing time, dispatch SLA, delivery performance, returnrates, and inventory levels.
• Analyze operationaldata to identify opportunities for process improvements.
• Generate reportsfor management on sales, inventory movement, and logistics performance.

Process Improvement

• Develop andimplement SOPs for e-commerce operations.
• Identify operationalbottlenecks and recommend improvements.
• Coordinate withcross-functional teams including Sales, Marketing, Customer Support, andWarehouse Operations to ensure smooth execution.

Requirements

Required Skills

• Experience managingAmazon Seller Central (FBA & FBM).
• Experience managingShopify, WooCommerce, or similar D2C e-commerce platforms.
• Knowledge ofShiprocket, Delivery Now, and courier management platforms.
• Strongunderstanding of inventory management and warehouse operations.
• Excellentcoordination and communication skills.
• Proficiency inMicrosoft Excel or Google Sheets.
• Strong analyticaland problem-solving abilities.
• Ability tomultitask in a fast-paced environment.

PreferredQualifications

• Bachelor's degreein Business, Commerce, Supply Chain, Operations, or a related field.
• 2–3 years ofexperience in e-commerce operations.
• Experience in FMCG,nutraceutical, healthcare, or D2C brands is preferred.
• Familiarity withAmazon advertising, marketplace analytics, and OMS/ERP systems is an addedadvantage.
• Amazon FBAinventory availability.
• Inventory accuracy.
• Courier performanceand delivery timelines.
• Stock replenishmentefficiency.

What We Offer

• Opportunity to workwith a fast-growing health and wellness brand.
• Career growth inthe rapidly expanding D2C and e-commerce industry.
• Collaborative andentrepreneurial work environment.