Order Management

MSI Services Pvt Ltd; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

MSI Services Pvt Ltd is seeking an Order Management professional to process sales orders, returns, and credits while coordinating with customers, US stakeholders, and third-party logistics partners. The role requires multitasking, strong communication, and precise documentation, with shifts including night hours as needed.

The ideal candidate has 1–3 years of experience in an international process, a fast-learning attitude, and solid computer skills (MS Office).

Qualifications

• 1–3 years of experience in an international process with focus on order management.
• Fast learner with strong relationship management when liaising with customers and US stakeholders.
• Excellent interpersonal and written/verbal communication skills.

Responsibilities

• Process and manage sales orders, returns, credits, and related documentation.
• Communicate order status, delays, or issues with customers and internal teams.
• Coordinate with third-party delivery services to ensure on-time deliveries.
• Provide information to inventory and warehouse teams to expedite processing of damaged merchandise.
• Enter credits, process returns, and handle related quotes and issues.
• Perform additional duties as required.

Skills

Order management

Relationship management

Multitasking

Communication

Attention to detail

Problem solving

Time management

Tools

Excel

Word

Access

Job description

Processing sales orders for the company's sales divisions.

Developing documentation related to support.

Planning inventory control.

Arranging distribution of products.

Solving problems in cases of product returns.

Placing orders, processing return requests, and entering credits.

quotes, problems, returns, and shipping.

Communicating with customers about order status, any delays, or problems with their requests.

Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.

Providing information and assistance as needed to inventory and warehouse personnel to expedite

processing of damaged and defective merchandise.

Performing additional duties as required or requested.

Desired Candidate Profile

The candidate should possess minimum of 1–3 years of experience in an international process; specialization

in Order Management is preferred.

Should be a fast learner.

The candidate should possess relationship management skills since the job will involve liaising with

customers and US stakeholders.

The candidate should have the ability to multitask, prioritize, learnmore, and be flexible.

Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees

and management.

Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access

(optional).

Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.

Good follow-up skills and strong attention to detail.

Ability to work effectively with other organizations and individuals at all levels with minimal supervision and

assume accountability for issues until final resolution.

Flexible to night shifts is mandatory (9:00 pm to 6:00 am).