Order Management Executive I Chennai

Capgemini; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Capgemini is seeking a customer order management specialist in Chennai, India. The role involves handling orders, PO processing, and customer queries, with exposure to SAP and Zendesk. Candidates should be able to work US shifts and manage end-to-end customer processes.

The ideal candidate will demonstrate strong communication, independence in handling inquiries, and flexibility to meet business needs.

Qualifications

• Excellent written and Verbal communication.
• Experience in customer order management process: Order creation, PO processing, Handling Customer queries.
• Exposure to SAP and Zendesk.
• Independently handle customer inquiries through Phone or emails.
• Good understanding of end to end customer management process.
• Flexible with US shift.

Responsibilities

• Manage customer orders end to end.
• Create orders and process POs.
• Respond to customer queries via phone or email.
• Utilize SAP and Zendesk to resolve issues.
• Adapt to business requirements and shift timings.

Skills

Communication skills

Order management

Customer queries handling

Phone/Email support

SAP exposure

Zendesk exposure

End-to-end process knowledge

Tools

SAP

Zendesk

Job description

Must Have:

• Excellent written and Verbal communication
• Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails
• Good understanding of end to end customer management process
• Should be flexible with Work in US shift
• Expertise on Supply Chain processes with a good level of understanding on Order Management
• Should be willing to work as per Business requirement