Order Processing Executive

Advanced Photonics; Mumbai Suburban; On-site; INR 180,000 - 240,000; Full time

Job summary

Advanced Photonics is seeking a detail-oriented Order Processor to handle customer orders from receipt to delivery in Mumbai Suburban, India. You will verify pricing, quantities, delivery dates, and payment terms, and enter orders into the system with high accuracy.

The role requires clear communication, proficiency in MS Office, and prior experience in order processing. You will coordinate with suppliers, sales, freight forwarders, and accounts to ensure smooth fulfillment.

Qualifications

• Excellent communication skills.
• Strong written and spoken English.
• Proficiency in MS Office (Word, Excel, Outlook)
• Experience in order processing or order entry

Responsibilities

• Review and process customer orders accurately and on time
• Verify order details such as pricing, quantities, delivery dates, and payment terms
• Enter orders into the system and ensure data accuracy
• Coordinate with suppliers, sales team, freight forwarders, and accounts teams for smooth order fulfillment
• Track order status and ensure timely dispatch and delivery
• Communicate with customers regarding order confirmations, delays, or changes
• Handle order modifications, cancellations, and returns as per company policy
• Prepare and maintain order-related documents and reports
• Resolve order discrepancies and customer queries efficiently
• Maintain proper records and update databases regularly

Skills

Good communication skills

Good knowledge of the English language

Prior experience in order processing

Tools

MS Office Suite (Word, Excel, Outlook)

Job description

Role & responsibilities :

• Review and process customer orders accurately and on time
• Verify order details such as pricing, quantities, delivery dates, and payment terms
• Enter orders into the system and ensure data accuracy
• Coordinate with suppliers, sales team, freight forwarders, and accounts teams for smooth order fulfillment
• Track order status and ensure timely dispatch and delivery
• Communicate with customers regarding order confirmations, delays, or changes
• Handle order modifications, cancellations, and returns as per company policy
• Prepare and maintain order-related documents and reports
• Resolve order discrepancies and customer queries efficiently
• Maintain proper records and update databases regularly

Preferred candidate profile

• Good communication skills
• Good knowledge of the English language (written and verbal)
• Proficient in MS Office (Word, Excel, Outlook)
• Prior experience in order processing