Order Management Associate (Night Shift)

Msi Services; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

MSI in Bengaluru, India, seeks an experienced Order Management professional to process sales orders, manage inventory levels, and ensure accurate, timely fulfillment for international customers.

The role emphasizes strong communication with US stakeholders, meticulous attention to detail, and the ability to multitask across ERP systems. Night shifts from 9:00 pm to 6:00 am are mandatory, underscoring reliability and customer satisfaction.

Qualifications

• Minimum 13 years of experience in an international process.
• Excellent interpersonal and communication skills.
• Ability to multitask and prioritize with keen attention to detail.
• Flexible to night shifts (9:00 pm–6:00 am).

Responsibilities

• Processing sales orders for the company's sales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problems in cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, delays, or problems with their requests.
• Liaising with third-party delivery services to coordinate deliveries and resolve problems.
• Providing information to inventory and warehouse personnel to expedite handling of damaged merchandise.

Skills

Relationship management

Interpersonal communication

Multitasking

Organizational skills

Attention to detail

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

Summary The order management team at MSI is a highly efficient and detail-oriented group responsible for processing customer orders with precision and timeliness. We excel in inventory management, maintaining optimal stock levels to meet demand without excess. Through clear communication and adept use of technology, the team ensures exceptional customer satisfaction by fulfilling orders accurately and promptly.

ESSENTIALDUTIES AND RESPONSIBILITIES:

• Processing sales orders for the company's sales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problems in cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests.
• Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 13 years of experience in an international process; specialization in Order Management is preferred.
• Should be a fast learner.
• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
• The candidate should have the ability to multitask, prioritize, learnmore, and be flexible.
• Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word, and Access (optional).
• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-solving skills.
• Good follow-up skills and strong attention to detail.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
• Flexible to night shifts is mandatory (9:00 pm to 6:00 am).

Please note that we conduct interviews only on a face-to-face basis. We appreciate your understanding and cooperation.