Order Management (Order to Cash)

MSI Services Pvt Ltd; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

A leading IT services provider in Bangalore is seeking an Associate for the Order Management Team. This role involves processing customer orders, ensuring effective inventory management, and maintaining exceptional communication with clients and stakeholders. The ideal candidate will have 1–3 years of experience in an international order management process, strong relationship management skills, and excellent interpersonal abilities. Flexibility to work night shifts is a requirement. Join us in delivering quality service and improving customer satisfaction.

Qualifications

• Minimum of 1–3 years of experience in an international process, with specialization in Order Management preferred.
• Ability to multitask, prioritize, and adapt quickly.
• Excellent interpersonal and communication skills required.

Responsibilities

• Process sales orders efficiently for the company's divisions.
• Maintain communication with customers about their orders and any issues.
• Manage inventory control and product distribution.

Skills

Multitasking

Excellent communication skills

Relationship management

Attention to detail

Organizational skills

Tools

Microsoft Excel

Microsoft Word

Job description

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is a USD MNC with 4000+ employees in the USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vasanth Nagar, Bangalore, India with 800+ employees. For more details visit our website – http://www.msiservices.in/

MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role – Associate – Order Management Team within our business operations in Bangalore, India. There are several openings in the Sales, Purchase, Imports and Accounting Departments.

Summary

The order management team at MSI is a highly efficient and detail-oriented group responsible for processing customer orders with precision and timeliness. We excel in inventory management, maintaining optimal stock levels to meet demand without excess. Through clear communication and adept use of technology, the team ensures exceptional customer satisfaction by fulfilling orders accurately and promptly.

Essential Duties and Responsibilities

• Processing sales orders for the company's sales divisions.
• Developing documentation related to support.
• Planning inventory control.
• Arranging distribution of products.
• Solving problems in cases of product returns.
• Placing orders, processing return requests, and entering credits.
• Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
• Communicating with customers about order status, any delays, or problems with their requests.
• Serving as a liaison with third‑party delivery services to coordinate deliveries and resolve problems.
• Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
• Performing additional duties as required or requested.

Desired Candidate Profile

• The candidate should possess minimum of 1–3 years of experience in an international process; specialization in Order Management is preferred.
• Should be a fast learner.
• The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
• The candidate should have the ability to multitask, prioritize, learn more, and be flexible.
• Must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
• Should have excellent PC skills and be well‑versed with Microsoft Products like Excel, Word, and Access (optional).
• Goal‑oriented, motivated self‑starter, with excellent organizational skills and strong problem‑solving skills.
• Good follow‑up skills and strong attention to detail.
• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.
• Flexible to night shifts is mandatory (10:00 pm to 7:00 am).