Order Manager

Selections HR Services Private Limited; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Selections HR Services Private Limited in Kolkata seeks a Senior Order Management Manager with extensive experience in SAP-enabled order, logistics and service operations. The role requires leadership across teams handling RMA, reverse logistics, renewals, and complex service programs.

Ideal candidates will have 10–12 years of overall experience, 6–7 years in Order Management, and at least 5 years in supervisory or managerial roles within similar processes, with strong English communication and

Qualifications

• Strong Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.
• Experience in Customer Service, Service & Work Order Management, Field Service Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
• Understanding of business operations and project management across voice and non-voice BPO operations.
• Exceptional leadership, people management, and mentoring skills.
• Minimum 6-7 years of hands-on experience in Order Management.
• Excellent English verbal and written communication skills.
• Strong client management and stakeholder engagement abilities.
• Sound decision-making and problem-solving skills.
• Self-motivated with the ability to inspire and motivate teams through constructive feedback.
• Ability to perform under pressure with minimal supervision.
• Proficiency in Microsoft Office applications, with advanced Excel skills.

Skills

Order Management

SAP knowledge

Logistics

Supply Chain Management

Customer Service

Work Order Management

Field Service Management

RMA

Reverse Logistics

Warranty Management

Renewals

English communication

Leadership

People management

Mentoring

Decision-making

Problem-solving

MS Excel

MS Office

Education

Graduate degree

Order Management / Supply Chain / Logistics qualifications

Job description

Critical Skills Required

• Strong Order Management expertise with SAP knowledge and Logistics or Supply Chain Management background.
• Experience in Customer Service, Service & Work Order Management, Field Service Management, RMA, Reverse Logistics, Warranty Management, and Renewals.
• Understanding of business operations and project management across voice and non-voice BPO operations.
• Exceptional leadership, people management, and mentoring skills.
• Minimum 6-7 years of hands-on experience in Order Management.
• Excellent English verbal and written communication skills.
• Strong client management and stakeholder engagement abilities.
• Sound decision-making and problem-solving skills.
• Self-motivated with the ability to inspire and motivate teams through constructive feedback.
• Ability to perform under pressure with minimal supervision.
• Proficiency in Microsoft Office applications, with advanced Excel skills.

Candidate Specification

• 10-12 years of overall professional experience.
• Minimum 6-7 years of experience in Order Management.
• At least 5 years in a supervisory role or 3 years in a managerial role within a similar process.

Good to Have Skills

• Prior experience in the Medical Devices domain.
• Exposure to AI and automation initiatives.
• Experience with P&L management and margin improvement initiatives.

Education Qualification

• Graduate degree required.
• Professional qualifications in Order Management, Supply Chain, or Logistics are preferred.

Shift Requirement

• US Shift - PST (Mandatory)