Order Management Specialist

RGBSI; Ahmedabad District; Hybrid; INR 350,000 - 520,000; Full time

Job summary

RGBSI is seeking a Customer Service Support, II (Order Management) in Ahmedabad to manage quotations, orders and service orders, while coordinating with warehouses and customers. The role requires 1–3 years in sales order processing and strong SAP R/3 SD expertise.

You will handle pricing, availability, order status, and delivery details, and use tools like Apropos, ESKER and WINSHUTTLE. Expect shift flexibility with IST timings to support global operations.

Qualifications

• Strong knowledge in SAP R/3 SD Module and order processing.
• Excellent verbal and written communication, cross-functional collaboration.
• Good analytical, problem solving, and system skills.
• Basic knowledge of SCM/Spares business with MS Excel proficiency.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COM orders.
• Generate RAM for material returns from global warehouses/customers.
• Place orders and provide pricing, availability, order status, and delivery information.
• Communicate responses to internal and external customers using Apropos and other tools.
• Perform transactional activities in ESKER and WINSHUTTLE.
• Follow up on urgent orders to ensure shipment.
• Prepare weekly, monthly, and quarterly KPI and operational metric reports.

Skills

SAP R/3 SD Module

Customer Service Order Processing

Order Management processes

MS Excel

Cross-functional communication

Analytical problem solving

SCM knowledge

MS Office productivity

Education

Bachelor's degree in commerce, science, or business management

Tools

Apropos

ESKER

WINSHUTTLE

Job description

Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-3 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)