Order Management Specialist

RGBSI; Pune District; Hybrid; INR 300,000 - 500,000; Full time

Job summary

RGBSI in India is hiring a Customer Service Support, II (Order Management) to handle quotations, sales orders, service orders, and COM refurbishment orders. You will generate RAM for returns and provide pricing, availability, and delivery info to internal and external customers, using Apropos, ESKER and Winshuttle tools.

The role requires SAP R/3 SD expertise, strong communication, and analytical skills. The shift is 9:00pm–6:00am IST with a flexible weekly model; experience in aftermarket

Qualifications

• Strong knowledge in SAP R/3 SD Module and order management processes.
• Excellent verbal and written communication, cross-functional collaboration.
• Reliable analytical and problem-solving abilities, basic SCM understanding.
• MS Excel proficiency.

Responsibilities

• Create and maintain Quotations, Sales Orders, Service Orders, and COM orders.
• Generate RAM for material returns from global warehouses/customers.
• Place orders and provide pricing, availability, order status, and delivery info.
• Communicate with internal and external customers using Apropos, etc.
• Perform transactional activities in ESKER and WINSHUTTLE.
• Follow up on urgent orders to ensure shipment.
• Prepare weekly, monthly and quarterly KPI and operational reports.

Skills

SAP R/3 SD

Order processing

MS Excel

Communication skills

Analytical skills

Education

Bachelor's degree

Tools

Apropos

Winshuttle

ESKER

Job description

Position Title : Customer Service Support, II (Order Management)

Only Female preferred.

Eligibility Criteria

• Years of Experience: 1-3 years experience
• Job Experience: Experience in a customer sales order processing, execution, fulfillment in

multinational technology corporation

• Educational: Bachelors degree in commerce, science, business management

Primary Responsibilities:

• Creating and maintaining of Quotations, Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
• Generate RAM for material return from global warehouses/customers
• Places orders, provides information on part pricing and availability, order status, and delivery information
• Communicates responses back to internal & external customers using communication tools like Apropos etc
• Perform transactional activities in ESKER & WINSHUTTLE tool
• Follows up on urgent orders to ensure they have shipped.
• Prepare weekly, monthly and quarterly reports, including KPIs (Key Performance Indicators) and Operational Metrics

Mandatory Skills required to perform the job:

• Strong knowledge in SAP R/3 SD Module, Customer Service Order Processing & Order Management processes
• Excellent verbal and written communication skills, able to communicate cross-functionally
• Good analytical, problem solving and system skills
• Basic knowledge of SCM/Spares business
• Knowledge of MS Excel

Desirable Skill:

• Experience in aftermarket Spares Operations or Automotive
• Understanding of reverse value chain/repair operations

Proposed shift timings are 9:00pm to 6:00am IST

Should be ready for different work week model instead of Mon-Fri.

Eg. Tue to Sat, Fri Tue (Sat & Sun would be working days)