Optometrist

Lenskart; Bhopal; On-site; INR 300,000 - 420,000; Full time

Job summary

Lenskart is seeking an Optometrist in India to perform comprehensive eye checks, dispense prescribed lenses, and deliver exceptional customer service. The role also involves inventory tasks, stocktakes and following SOPs to ensure a high-quality shopping experience.

The candidate should be Diploma or Bachelor degree qualified in Optometry, with freshers welcome and strong communication, customer focus and multitasking abilities to support sales targets and customer satisfaction.

Qualifications

• Diploma or Bachelor's in Optometry is required.
• Freshers eligible; no minimum work experience.
• Strong communication, customer service and active listening skills.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye checks.
• Support stocktakes, sales floor standards and daily store tasks.
• Understand the POS system to process transactions efficiently.
• Focus on customer satisfaction and resolve concerns.
• Present optimal product selections and educate about lenses.
• Conduct eye-checks, dispensing and quality checks on lenses.
• Adhere to SOPs and achieve sales and eye-test targets.
• Coordinate product pickup and manage returns per policy.

Skills

Rapport building

Clear communication

Active listening

Customer focus

Multitasking

Ownership & initiative

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area

Activities expected to be performed by a Lenskart Optometrist

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Customer focus:
• Driving Net
• Promoter Score
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Eye check-up & dispensing
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Product recommendation
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Achieving sales
• Vs. Plan & SOP
• adherence
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store
• Store upkeep & maintenance

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority
• .