Optometrist

Lenskart; Ludhiana; Sur place; INR 360 000 - 600 000; Plein temps

Résumé du poste

Lenskart is seeking an Optometrist in Ludhiana to deliver expert eye care alongside sales responsibilities. You will conduct eye examinations, dispense lenses, and guide patients through prescriptions, while upholding stock discipline and SOPs to ensure an excellent customer experience.

The role emphasizes understanding customer needs, recommending suitable lenses, and maintaining store standards. Fresh graduates in Optometry are welcome to apply.

Qualifications

• Diploma or Bachelor in Optometry is required.
• Freshers are eligible to apply.
• Strong communication and customer-facing skills are essential.

Responsabilités

• Provide eye check-ups, dispensing, and diagnosis with sales focus.
• Conduct stock takes and adhere to SOPs to ensure a great customer experience.
• Explain prescriptions and educate customers on single vision and progressive lenses.
• Perform quality checks on lenses before handing over to customers.

Connaissances

Customer focus

Sales

Eye check-up

Eye dispensing

Communication

Active listening

Multi-tasking

Formation

Diploma/Bachelor in Optometry

Outils

POS system

Description du poste

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Customer focus:

Driving Net Promoter Score

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing

Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Store upkeep & maintenance

regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions. Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation. Ability to multitask and organize activities based on priority