Optometrist

Lenskart; Madikeri; On-site; INR 240,000 - 480,000; Full time

Job summary

Lenskart is hiring an Optometrist who combines eye care expertise with sales in a retail clinic setting. You will perform eye checks, dispense lenses, and guide customers through prescriptions while promoting product solutions and maintaining SOPs to deliver an exceptional shopping experience.

Ideal candidates will have a Diploma in Optometry, strong communication skills, and a customer-oriented approach. You will contribute to stock management and ensure accurate transactions at the POS,

Qualifications

• Diploma in Optometry is required.
• Strong communication and customer service skills.
• Ability to explain eye care and prescriptions clearly.
• Willingness to work in a retail clinic environment.

Responsibilities

• Greet walk-in customers and guide them to the clinic.
• Perform eye checks, dispensing, and eye-care guidance.
• Execute stocktakes and maintain SOPs for a positive customer experience.
• Proactively upsell lenses and frames based on customer needs.
• Ensure accurate POS transactions and post-sale coordination.
• Maintain store norms and ensure security of equipment.

Skills

Customer rapport

Clear communication

Active listening

Multitasking

Sales orientation

Proactive ownership

Education

Diploma in Optometry

Job description

Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities:

• Area Activities expected to be performed by a Lenskart Optometrist
• Customer focus:
• Driving Net
• Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
• deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Eye check-up &
• dispensing
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive
• lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Product
• recommendation
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
• right time to pitch the recommended solutions
• Achieving sales
• Vs. Plan & SOP
• adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
• communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage.
• Store upkeep &
• maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Preferred candidate profile

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority