Optometrist

Lenskart; Ranchi; On-site; INR 300,000 - 500,000; Full time

Job summary

Lenskart in Ranchi seeks an Optometrist who combines eye examinations with sales, dispensing, and diagnosis. The role involves delivering technical expertise, updating SOPs, and ensuring a premier customer experience. You will participate in stock management and ensure accurate product handling.

The position requires Diploma or Bachelor in Optometry, with freshers welcomed. Strong communication and ability to upsell appropriate lenses and frames are essential for success in this role.

Qualifications

• Diploma or Bachelor in Optometry (Ophthalmic).
• Freshers are eligible to apply with no minimum work experience.
• Strong communication and customer-service skills required.
• Ability to sell while conducting eye-checks and dispensing.

Responsibilities

• Greet walk-in customers and guide them to the clinic for free eye check-up.
• Assist in stocktakes and maintain sales floor standards.
• Operate the POS system to process transactions efficiently and accurately.
• Perform the 12-step Optometry process during eye checks and dispense.

Skills

Customer rapport

Active listening

Sales oriented

Multi-tasking

Communication

Education

Diploma/ Bachelors in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .