Lenskart | Optometrist | Pan India

Lenskart; New Delhi; Presencial; INR 200 000 - 420 000; Tempo integral

Resumo da oferta

Lenskart in Delhi is seeking an Optometrist who combines clinical eye-checks with sales responsibilities to deliver an exceptional customer experience.

You will diagnose, dispense, and educate customers on single vision and progressive lenses while promoting Lenskart products and maintaining store SOPs.

Qualificações

• Minimum qualification: Diploma in Optometry.
• Ability to build rapport and trusting relationships.
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills.
• Ability to adapt to changing environment and openness to learn.
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority.

Responsabilidades

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the Customer focus.
• Driving sales while delivering eye-checks, dispensing, and diagnosis as per SOP.
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks.
• Understanding the POS system to ensure transactions are processed effectively.
• Commitment to customer satisfaction and resolving concerns; following the 12-step Optometry process.
• Presenting optimal product selections based on customer preferences and performing quality checks on lenses.

Conhecimentos

Rapport building

Clear communication

Active listening

Adaptability

Multitasking

Formação académica

Diploma in Optometry

Descrição da oferta de emprego

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable.

He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Responsibilities
• Area
• Activities
• expected
• to
• be
• performed
• by
• a
• Lenskart
• Optometrist
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• Customer
• focus
• Driving
• Net
• Promoter
• Score
• free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
• deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up
• Eye
• check-up
• &
• Sharing the prescription clearly and educating the customer about single vision and progressive
• dispensing
• lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Product
• recommendation
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
• right time to pitch the recommended solutions
• Achieving
• sales
• Vs.
• Plan
• &
• SOP
• adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
• communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage. Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• Store
• upkeep
• &
• regularly, and ensuring there is no deviation as per the SOP
• maintenance
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the storePersonal
• attributes
• &
• competencies
• Minimum qualification: Diploma in Optometry Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority