Optometrist

Lenskart; Jamshedpur; On-site; INR 200,000 - 300,000; Full time

Job summary

Lenskart is seeking an Optometrist who will blend clinical eye care with sales responsibilities to enhance customer experience in-store. The role involves eye-checks, dispensing, and education on lenses, while contributing to stock takes and SOP adherence.

The candidate should hold a Diploma in Optometry, with freshers welcome. Strong communication and customer-service skills are essential for success in this dynamic, customer-facing position at our urban clinic network.

Qualifications

• Diploma in Optometry is required.
• Freshers are eligible to apply.
• Strong communication and customer service skills needed.

Responsibilities

• Greet walk-in customers and guide them to the clinic.
• Conduct eye-checks and assist in dispensing and diagnosis.
• Sell products, execute stocktakes, and follow SOPs for customer experience.
• Present prescriptions clearly and educate on lens types.
• Perform quality checks on lenses before handing over to customers.
• Maintain store standards and ensure stock security.
• Resolve customer concerns and achieve sales targets.

Skills

Customer relationship

Communication skills

Active listening

Sales orientation

Multitasking

Adaptability

Education

Diploma in Optometry

Job description

Role & responsibilities

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry
• Freshers are eligible to apply - no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priorit