Optometrist

Lenskart; Lamphelpat; On-site; INR 180,000 - 280,000; Full time

Job summary

Lenskart is seeking an Optometrist who combines clinical eye-checks with active selling of products. The role includes dispensing, stocktakes, and following SOPs to deliver an exceptional customer experience.

You will engage customers, educate on lenses and frames, process transactions, and help maintain store standards and security. Fresh graduates are encouraged to apply with strong communication and customer-orientation.

Qualifications

• Diploma or Bachelor's degree in Optometry required.
• Freshers eligible; no minimum work experience needed.
• Ability to build rapport and understand customer needs.

Responsibilities

• Conduct eye-checks, dispensing, and educate customers on lenses and frames.
• Promote and sell products while maintaining SOPs and stocktakes.
• Guide customers through the clinic and direct them to appropriate services.
• Process transactions effectively using the POS system.
• Maintain store standards, cleanliness, and security of equipment.
• Resolve customer concerns and ensure high satisfaction.

Skills

Customer focus

Sales orientation

Communication skills

Active listening

Multitasking

Ownership mindset

Education

Diploma/ Bachelor in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,
dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist

Customer focus:

Driving Net

Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up

Promoter Score

Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers

Understanding the POS system to ensure that the transactions are processed effectively

Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing

Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames

Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation

Presenting the customer with an optimal selection of products based on customer preferences

Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Store upkeep & maintenance

Regularly, and ensuring there is no deviation as per the SOP

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions.
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation.
• Ability to multitask and organize activities based on priority