Optometrist

Lenskart; Shimla district; On-site; INR 300,000 - 540,000; Full time

Job summary

Lenskart is seeking an Optometrist who blends eye care with retail. You will perform eye examinations, dispense lenses, and educate customers on single vision and progressive lenses while promoting the brand’s products.

You will also conduct stocktakes, follow SOPs, and deliver an exceptional customer experience, requiring a diploma or bachelor’s in optometry; freshers are welcome and must demonstrate strong communication and multitasking.

Qualifications

• Diploma or Bachelor's in Optometry is required.
• Freshers are welcome to apply.
• Strong communication and listening skills are essential.
• Ability to multitask and adapt to a changing environment.

Responsibilities

• Greet customers and guide them to the clinic to promote eye check-ups.
• Understand the POS system to process transactions efficiently.
• Ensure customer satisfaction and resolve concerns.
• Follow the 12-step Optometry process during eye check-ups.
• Conduct eye check-ups and dispensing; educate on lenses and frames.
• Perform quality checks on lenses before handing over products.
• Present optimal product selections based on customer preferences.
• Identify unstated customer needs and pitch solutions.
• Achieve sales targets and adhere to SOPs.

Skills

Clear communication

Active listening

Customer orientation

Sales aptitude

Education

Diploma/Bachelor in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist

Customer focus:

Driving Net

• Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Eye check-up & dispensing Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP

• adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs

Minimum qualification: Diploma/ Bachelors in Optometry

Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships

Ability to understand unstated needs of the customer and offer solutions.

Clear communication and active listening skills

Ability to adapt to changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation.

Ability to multitask and organize activities based on priority.