Optometrist

Lenskart; Tiruppur; On-site; INR 250,000 - 420,000; Full time

Job summary

Lenskart is hiring an Optometrist in Tamil Nadu to blend eye care with sales excellence. You will conduct eye-checks, dispense lenses, and guide customers, while upholding SOPs and stock management. Freshers are welcome and you will be trained to deliver an exceptional customer experience.

You will engage customers at the POS, explain prescriptions, recommend frames and lenses, and ensure accurate checkout and after-sales coordination with the warehouse.

Qualifications

• Diploma or Bachelor’s degree in Optometry required or equivalent.
• Freshers are eligible to apply; no minimum work experience required.
• Ability to build rapport and understand unstated customer needs.
• Clear communication and active listening skills; customer-focused.

Responsibilities

• Greet walk-in customers and guide them to the clinic for eye checks.
• Drive Net Promoter Score and maintain sales-floor standards.
• Perform eye check-ups, dispensing, and educate on lenses and frames.
• Process transactions effectively using the POS system.
• Achieve sales targets while adhering to SOPs and store upkeep.
• Maintain store security and regular stocktakes; coordinate with warehouse.

Skills

Customer focus

Communication skills

Active listening

Sales aptitude

Stock management

Education

Diploma / Bachelors in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

Area Activities expected to be performed by a Lenskart Optometrist Customer focus:

Driving Net Promoter Score Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up

Eye check-up & dispensing Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer

Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment

Store upkeep & maintenance regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Diploma/ Bachelors in Optometrist Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions. Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation. Ability to multitask and organize activities based on priority