Cluster Optometrist - Bnagalore/Hyderabad

Lenskart Solutions Pvt Ltd; Hyderabad, Ajmer, Bengaluru; Presencial; INR 600.000 - 800.000; Jornada completa

Descripción de la vacante

Lenskart Solutions Pvt Ltd is seeking a Cluster Optometrist to blend optometry with elite retail leadership across stores in India. You will upskill frontline staff on professional optometry grounds while driving key business metrics through quality eye tests and dispensing standards.

You will mentor Fresher Optometrists, ensure store NPS targets, and travel across India to support busy periods and new store openings. Strong leadership and coaching skills are essential.

Formación

• Diploma in Optometry with 3+ years of retail experience.
• Good knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements.
• Willingness to travel across India.

Responsabilidades

• Visit assigned stores in uniform and manage the complete technical and functional part of Lenskart stores.
• Mentor Fresher Optometrists; guide Sales Pitch, Technical Dispensing Guidance, troubleshooting, customer query handling, and cover shifts as needed.
• Lead store onboarding; conduct meetings with AOMs to discuss reviews, performance or proposals.
• Undertake regular staff training on eye test, quality check, dispensing, contact lens and measure impact on store performance.
• Periodically audit eye tests and dispensing performance.
• Wear multiple hats of Team Leader, Bench, Senior, Consultant Optometrist to support store team.
• Maximise In-Store Revenue through Optometrists via training, reviews, increasing number of eye tests and reducing returns.
• Work with the regional business team; participate in regional, departmental and executive meetings as appropriate.
• Maintain documentation and report daily to PS regional manager on store visit summary.
• Working hours align with store shifts; weekends and public holidays may be required to support store business.

Conocimientos

Sales

Retail

Customer service

Training

Leadership

Educación

Diploma in Optometry

Descripción del empleo

About Lenskart

With a mission to give India a vision, Lenskart.com is Asia's fastest growing eyewear company. Lenskart's products include prescription eyewear, contact lenses and sunglasses, all equipped with the customers eye powers. Backed by IDG Ventures, Unilazer Ventures and TPG Capital, Lenskart has grown its array of services exponentially.

About the Role

The role of Cluster Optometrist at Lenskart revolves around a combination of a perfect blend of optometry and optical retail. He/she plays a pivotal role in upskilling the front end retail staff on the professional optometry grounds. They are responsible to deliver the best customer experience by leading the example in driving the key business metrics with their optometric approach. Their key deliverable in business includes maintenance of eye test quality and dispensing standards throughout as per Lenskart norms.

Responsibilities

Store Visit

• Must visit assigned stores in Lenskart uniform and manage the complete Technical and Functional part of Lenskart stores.

In Store Duty

• Act as a Mentor and Coach to Fresher Optometrists. Help them with Sales Pitch, Technical Dispensing Guidance, Troubleshooting, Customer Query Handling etc. Must also work as a store optometrist during busy hours, high sale days or to cover shifts of those who are on leave. Check eye test, QC drawers, Wooqer entries, CL expiry, merchandise, Instrument calibration, KMT products etc.
• To ensure the Store NPS is achieved by training, troubleshooting, tracking detractor and lead by example

Manpower

• To welcome new talent from market, conduct interview and on board. Initiation Prepare and conduct meetings with respective AOMs to discuss reviews, performance or proposals

Training

• For new staff - Undertake regular reviews, analyse SOPs such as eye test, quality check, dispensing, contact lens, troubleshoot, deliver to measure the impact of training on store performance. Identify and Train the Store staff to help them achieve their goals

Audit

• Periodically audit their eye test and dispensing performance

Team Leader

• Wear multiple hats of Team leader, Bench, Senior, Consultant Optometrist to support store team

Revenue

• Maximise In-Store Revenue through Optometrists through continuous training, periodic reviews, increasing number of eye tests done at store and reducing returns

Team Work

• Work as a member of Business Team to accomplish goals and objectives. Participate in regional, departmental, executive, operational meeting as appropriate

Documentation

• Maintain documentation and Report daily to PS regional manager on store visit summary

Working Hours

• Same as store shift and as per business needs. Must work on weekends and public holidays to support store business

Personal attributes & competencies

• Minimum qualification: Diploma in Optometry with minimum 3 years of retail experience and a good track record
• Good Knowledge in Optometry, Refraction, Eye Wear Products, Dispensing and Measurements
• Must be ready to travel anywhere in India as per Business requirements
• Passionate about Sales, Retail, Customer service and Training
• Good understanding of market and product analysis
• Must have leadership qualities such as - lead by example, coaching, motivating, great communication and never give up attitude
• Energy, influence, 10 x think / entrepreneur mind-set etc.