Operations Team Member-WBG OPERATIONS (OPS)-Customer Service Desk

Kotak Mahindra Bank Ltd; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Kotak Mahindra Bank Ltd seeks a proactive professional for the Customer Service Desk in WBG Operations. Hands-on banking operations experience, especially RTGS/NEFT, fund transfers, and tax payments, is essential.

Strong communication and Excel skills support daily servicing and client interactions. Role involves processing transactions, providing timely updates, ensuring policy compliance, and collaborating across departments to resolve issues.

Qualifications

• Hands-on experience in banking operations, including RTGS/NEFT, fund transfers, and tax payments.
• Strong communication and customer-centric approach.
• Proficiency in Excel to support daily operations and client servicing.

Responsibilities

• Handle and process RTGS, NEFT, fund transfers, and tax payments at branch, mid-office, or front office levels.
• Provide prompt and accurate support to customers and internal teams regarding transaction status and issues.
• Ensure compliance with internal policies and regulatory guidelines during processing.
• Maintain and update transaction records and reports using Excel and banking systems.
• Collaborate with other departments to resolve discrepancies or escalations.
• Monitor transaction queues and ensure timely execution of payment instructions.
• Assist in audits and internal reviews with required documentation.
• Identify areas for process improvement to enhance service delivery.

Skills

Banking operations

RTGS/NEFT procedures

Customer service

Communication skills

Attention to detail

Excel proficiency

Tools

Excel

Internal banking systems

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.