Operations Team Member_WBG Operations (Ops)-Customer Service Desk_Gurgaon

Kotak Mahindra Bank Ltd; Gurugram District; On-site; INR 300,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Operations professional for the Customer Service Desk in Haryana. The role focuses on RTGS/NEFT processing, fund transfers, and tax payments with strong Excel usage to support daily tasks and client servicing.

Ideal candidates will excel in communication, maintain accuracy in records, and ensure compliance with regulatory guidelines while contributing to process improvements and cross-team coordination.

Qualifications

• Hands-on banking operations experience with RTGS/NEFT.
• Proficient in Excel for reporting and reconciliation.
• Strong communication and customer-service orientation.
• Knowledge of regulatory guidelines and compliance.
• Experience supporting audits and internal reviews.

Responsibilities

• Handle and process RTGS, NEFT, fund transfers and tax payments.
• Provide prompt support on transaction status and issues to customers and internal teams.
• Ensure compliance with internal policies and regulatory guidelines during processing.
• Maintain and update transaction records and reports using Excel and banking systems.
• Collaborate with other departments to resolve discrepancies or escalations in customer transactions.
• Monitor transaction queues for timely execution of payments.
• Assist in audits and internal reviews with required documentation.
• Identify areas for process improvements to enhance service delivery.

Skills

RTGS/NEFT transactions

Fund transfers

Excel

Communication

Customer service

Regulatory compliance

Transaction documentation

Audits & controls

Process improvement

Education

Banking operations experience

Tools

Excel

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.