Operations Team Member_K8477_NEWREQPOS6940

Kotak Mahindra Bank Ltd; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive operations professional for the Customer Service Desk in Chennai. The role emphasizes hands-on RTGS/NEFT handling, fund transfers, and tax payments, with a strong focus on accuracy and customer service.

The candidate should be adept at Excel-based record-keeping, and able to coordinate with branches and internal teams while ensuring compliance with regulatory guidelines.

Qualifications

• Hands-on experience in banking operations including RTGS/NEFT and fund transfers.
• Proficient in tax payments and regulatory compliance.
• Strong communication and customer-centric approach.

Responsibilities

• Handle and process RTGS, NEFT, fund transfers, and tax payments at branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.

Skills

Banking operations

RTGS/NEFT processing

Fund transfers

Tax payments

Communication

Customer-centric approach

Tools

Excel

Job description

We are seeking a proactive and detail-oriented professional to join our WBG Operations team at the Customer Service Desk. The ideal candidate will have hands-on experience in banking operations, particularly in RTGS/NEFT transactions, fund transfers, and tax payments. This role requires strong communication skills, a customer-centric approach, and proficiency in Excel to support daily operational tasks and client servicing.

• Handle and process RTGS, NEFT, fund transfers, and tax payments efficiently at the branch, mid-office, or front office level.
• Provide prompt and accurate support to customers and internal teams regarding transaction status, payment issues, and operational queries.
• Ensure compliance with internal policies and regulatory guidelines during transaction processing.
• Maintain and update transaction records and reports using Excel and internal banking systems.
• Collaborate with other departments to resolve discrepancies or escalations related to customer transactions.
• Monitor transaction queues and ensure timely execution of all payment instructions.
• Assist in audits and internal reviews by providing necessary documentation and reports.
• Continuously identify areas for process improvement and contribute to enhancing service delivery.